Harrisons Homes

I had a very poor experience with this agency. We wished to view a property, so I booked an appointment with a member of staff who said she would call me back to confirm, as she needed to speak with the owner. A few days later I called them again to check — they said they would get back to me to confirm the time. The day before the scheduled viewing, I had to contact them once more, and was told the appointment was no longer possible; they would contact me when a new time could be arranged. Three days later I called them again. They promised to return my call. They did so the next day, and I booked a new slot. I specifically asked for a confirmation email, making it clear that I would not attend without receiving one. The lady promised several times she would send it — but to this day, nothing arrived. On the day of the appointment, she phoned asking where we were. I explained I had not attended because I had received no confirmation email — and I could clearly hear her displeasure in her voice. In my opinion, if you are providing a service and genuinely want to sell properties, you should make an effort to keep your word and return people’s calls.