Christopher Russell

It's ok for someone who knows computers, but not everyone uses them

Quick response . Struggled taking photos on my phone

I recently applied to rent a property and the referencing process was very lengthy and I must have spent about 4 hours a night for several nights completing paperwork tasks. The Keysafe application was a lot quicker. It stated it would take 4 minutes. However, it took longer than that for me because the Passport photo would not work on my phone and it kept aborting. So in the end I gave up with it and moved on. Also, I think there was something missing because I work two jobs, morning and evening, but the Keysafe application didn't ask me about a second employer. Otherwise overall it was very quick.

Really nice people to work with. Very happy with the service.

The system itself is a good system, the functionalities and options that can be utilised on it seem good so far and I believe the system is going to be valuable to the business. We had some communication barriers a long the way which resulted into delays with launch from both parties. However, with better communication, the onboarding process will have been much smoother, we have kept our old platform in the background as the manual work that is required to ensure all the data is correct on Rezi is time consuming. The onboarding team have always been present and available when needed. Love the LiveChat and all the support options available.

I've worked with Rezi since 2018. The system itself is easy to use but some of the reports that I require need to be more in depth. This has been highlighted a few times but still waiting on a resolution.