Having received a load of spam I called one of the companies and found out where the details had come from. Not only had the companies paid TwentyCi for leads the information was totally incorrect. Apparently someone I've never heard of and has never (as far as I'm aware) lived at my address, is selling my house and moving in the near future..nope, load of rubbish. If you're looking for a trustworthy source of marketing data, these guys clearly aren't the place to find it

Pedlars of misinformation. Any company relying upon them for accuracy should stir well clear or they maybe making unsolicited approaches, which could potentially cause concern and worry to potential customers and as a result damage their businesses. I know this as I have been targeted by a business that has purchased their information from TwentyCi. I got quite a shock to learn that my farm was “for sale” from a personalised mail shot. How they gather false information like this, they couldn’t tell me. An apology hasn’t been given nor can they say how far this misinformation has gone. Accuracy and privacy isn’t their strongest suit!

Poor treatment of employees

Twice have I been unfortunate enough to deal with Christopher Russell. This was as a buyer both times. The first occasion went swimmingly until we turned up at the property we were supposed to be viewing. I had received a confirmation email stating the time, date and address of the property we were to view and we showed up in plenty of time in the pouring rain. We walked to the he property and knocked on the door, with no answer. We tried again two more times but there was no response. Eventually we walked back to the car, now soaked, and rang Christopher Russell. We were told that the property was not that one but a different one - halfway up the road. This was obviously a human mistake that we let off the first time and out down to the fact that somebody had just miscommunicated. We eventually made it to the other end of the road and apologised profoundly to the seller who was showing us around. He wasn’t best pleased, which we understood. Fast forward to the second occasion. We had a viewing today and turned up at 3pm, which we once again turned up to early. After 15 minutes, I contacted Christopher Russell to ask if the estate agent was on their way. Apparently not. The estate agent had booked us in for 2.30pm in the diary yet booked us in both on the phone and via email for 3pm. The lady on the phone told me she would pass on my feedback which I will be holding her to and contacting in the future to discuss the issues that this “business” obviously has. We have wasted half a day planning it around this viewing and simply cannot be bothered to buy bring a company that cannot get anything right. My parents once used this estate agent to rent out my grandads house several years ago and had nothing but trouble (no communication, no responses to contact, hidden/random charges etc.). They warned me about them and I did not heed the warning stupidly. I saw the stress that they went through trying to just get things sorted and should have trusted my instinct. My parents have since used Drewery in Sidcup for renting it a property and had no issues whatsoever. I personally have found nothing but time wasting with Christopher Russell and simply cannot be bothered to use them again to even view, let alone actually purchase with. It’s such a shame as this property was one we were incredibly optimistic about.

Dreadful

Awful estate agent. Never return your phone calls. When I see a property for sale on rightmove and I see it’s advertised by Christopher Russell I now avoid it because I know how rubbish the service will be. So stressful dealing with them as they are so incompetent. It was the same 2 years ago when I was buying my first property and before that when I rented, just a shambles. You would hope they would improve but 2 years later and they are still the same. Poor service.

Twice have I been unfortunate enough to deal with Christopher Russell. This was as a buyer both times. The first occasion went swimmingly until we turned up at the property we were supposed to be viewing. I had received a confirmation email stating the time, date and address of the property we were to view and we showed up in plenty of time in the pouring rain. We walked to the he property and knocked on the door, with no answer. We tried again two more times but there was no response. Eventually we walked back to the car, now soaked, and rang Christopher Russell. We were told that the property was not that one but a different one - halfway up the road. This was obviously a human mistake that we let off the first time and out down to the fact that somebody had just miscommunicated. We eventually made it to the other end of the road and apologised profoundly to the seller who was showing us around. He wasn’t best pleased, which we understood. Fast forward to the second occasion. We had a viewing today and turned up at 3pm, which we once again turned up to early. After 15 minutes, I contacted Christopher Russell to ask if the estate agent was on their way. Apparently not. The estate agent had booked us in for 2.30pm in the diary yet booked us in both on the phone and via email for 3pm. The lady on the phone told me she would pass on my feedback which I will be holding her to and contacting in the future to discuss the issues that this “business” obviously has. We have wasted half a day planning it around this viewing and simply cannot be bothered to buy bring a company that cannot get anything right. My parents once used this estate agent to rent out my grandads house several years ago and had nothing but trouble (no communication, no responses to contact, hidden/random charges etc.). They warned me about them and I did not heed the warning stupidly. I saw the stress that they went through trying to just get things sorted and should have trusted my instinct. My parents have since used Drewery in Sidcup for renting it a property and had no issues whatsoever. I personally have found nothing but time wasting with Christopher Russell and simply cannot be bothered to use them again to even view, let alone actually purchase with. It’s such a shame as this property was one we were incredibly optimistic about.

Lack of professionalism or care

Twice have I been unfortunate enough to deal with Christopher Russell. This was as a buyer both times. The first occasion went swimmingly until we turned up at the property we were supposed to be viewing. I had received a confirmation email stating the time, date and address of the property we were to view and we showed up in plenty of time in the pouring rain. We walked to the he property and knocked on the door, with no answer. We tried again two more times but there was no response. Eventually we walked back to the car, now soaked, and rang Christopher Russell. We were told that the property was not that one but a different one - halfway up the road. This was obviously a human mistake that we let off the first time and out down to the fact that somebody had just miscommunicated. We eventually made it to the other end of the road and apologised profoundly to the seller who was showing us around. He wasn’t best pleased, which we understood. Fast forward to the second occasion. We had a viewing today and turned up at 3pm, which we once again turned up to early. After 15 minutes, I contacted Christopher Russell to ask if the estate agent was on their way. Apparently not. The estate agent had booked us in for 2.30pm in the diary yet booked us in both on the phone and via email for 3pm. The lady on the phone told me she would pass on my feedback which I will be holding her to and contacting in the future to discuss the issues that this “business” obviously has. We have wasted half a day planning it around this viewing and simply cannot be bothered to buy bring a company that cannot get anything right. My parents once used this estate agent to rent out my grandads house several years ago and had nothing but trouble (no communication, no responses to contact, hidden/random charges etc.). They warned me about them and I did not heed the warning stupidly. I saw the stress that they went through trying to just get things sorted and should have trusted my instinct. My parents have since used Drewery in Sidcup for renting it a property and had no issues whatsoever. I personally have found nothing but time wasting with Christopher Russell and simply cannot be bothered to use them again to even view, let alone actually purchase with. It’s such a shame as this property was one we were incredibly optimistic about.

We have had a very unpleasant experience while dealing with the branch manager for Sidcup / Bexley. We have been looking for properties to buy in this region and found that the agency carries out the entire sale operation deceitfully. They try and create a bidding war amongst the people who are interested in a purchase. They conceal the highest bid and ask all bidders to keep raising the price till the end without revealing the price to owners. This blind bidding pattern is misleading the buyers and they end up offering much more than the evaluated price. The strategy is harmful for the market in general, leading to future fail in the sale process and wasting of people's valuable time. Manager came across a bit rude and impolite during the entire handling and phone conversations. I suggest the partners of the firm look into this. Also the prospective buyers, don't fall into the trap of blind bidding. It is your right to know what you are bidding against. No other agency I have encountered carries out the sale process so dis-tastefully.