HI Peter, This is the second 1* review in two days where we have NO RECORD of any interaction with the person leaving the review. It is regrettable you that you have felt the need to leave a dissatisfied review and we'd please request you contact sales@redbrik.co.uk or call us on 0114 361 1000 so we can investigate further. We have NO RECORD of any interaction with you, so cannot contact you directly. As a business, we take our reputation very seriously, and we consistently try and offer an honest and jargon-free approach to estate agency. Helping people move home is a big deal, and we are a genuinely caring organisation that strives to look after the interests of all its clients. Please get in touch immediately so we can investigate or kindly take down this review.