HI Allenza, It is regrettable you that you have felt the need to leave a dissatisfied review and we'd please request you contact sales@redbrik.co.uk or call us on 0114 361 1000 so we can investigate further. We have NO RECORD of any interaction with you, so cannot contact you directly. 'Interesting' that we have had a number of different negative reviews across a number of platforms (Google and Facebook) all within seconds from different people that we have no record of ever dealing with! As a business, we take our reputation very seriously, and we consistently try and offer an honest and jargon-free approach to estate agency. Helping people move home is a big deal, and we are a genuinely caring organisation that strives to look after the interests of all its clients. Please get in touch immediately so we can investigate or kindly take down this review.