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Hi Ruth, Thank you for your review and for choosing DDM Residential to sell your property. We always aim to price homes accurately and in line with our clients' individual circumstances. Having successfully sold many properties in your area, we were confident and enthusiastic about your home from the outset. Shortly after launching your property, another home on the same street came to market at a slightly more competitive price, which prompted the need to adjust yours to maintain buyer interest. Once this change was made, we were pleased that our sales team was able to negotiate the full asking price for you. We do appreciate your comments regarding viewing feedback. While we make every effort to obtain and pass on feedback from all viewers, there are occasions when some do not provide any, despite our follow-up attempts. We value your feedback and will take your comments on board as we continue to improve our service. Thank you once again for allowing us to assist you with your move.

Hi City Lets, thank you for taking the time to write this review. We always appreciate constructive feedback. Would you be open to a quick call? for some reason we can't find what property this pertains to with our Scunthorpe Branch as we only currently have 1 property being sold with tenants in situ and it is clearly marked on its advertising. Our AML checks are also not £30? they are £25 and have been for a long while as we charge this out at cost to the client. You would only be asked for payment on this if your offer has been accepted. Without sounding condescending are you sure this is DDM Scunthorpe? happy to chat this through on the phone Kind regards David

Sorry to hear you had a negative experience Arinah, unfortunately not every situation can be resolved. Just for a bit of clarity, when we initially 'Let out' a property a full schedule of condition (inventory) will be conducted. When that tenancy comes to an end, the landlord and ourselves expect the property to be returned in a similar condition to when it was originally let out and this inventory will be used for cross reference for damages/cleanliness etc. If a tenant has unfortunately not returned a property in the same condition, then deductions will be sought by the landlord from the initial deposit and we will use the TDS to independently adjudicate, as in your case I can see that they had made these deductions in what is fair for all parties. We take great care in making sure that these properties are returned to our Landlords in a similar condition to when they are let out and always give tenants fair opportunity to rectify these issues before move out so that a full deposit can be returned.

Sorry for the bad experience Cozmolici, its never a great situation when we have a deposit dispute. Most of the time, when situations like this happen, its is usually because a tenant has left a property in sub-standard condition compared to when they move in or they are in rent arrears. Hopefully this helps shed some light on the situation.

Apologies for this Marius, that is definitely not our usual standard. Though its negative it's good feedback for the team for future training and service improvements. Thank you for taking the time to air your concerns.