Intercounty - Sawbridgeworth

Many "deals" expired so after spending time to find a good property and calling to the agency I was told it's not on the market anymore. I used it for 2 months as it was waste of time. Than renewal email went to SPAM and after being charged for new year I called them straight away that I would like to cancel this because this is something I am not using - they said NO and I have to pay for the full year. I offered weekly payment or monthly but said NO. No goodwill from their side. :-(