Manchester Durman should be the first choice and preferred agent for sales in the Sanderstead and surrounding area due to their unique proposition; they are an SME, set-up and established by highly qualified partners whose families live locally where the partners were themselves locally schooled, staffed by professional locals with extensive knowledge of the area (with their own children in local schools) and as importantly, supporting local businesses as well as the community. Their office is perfectly located too, supported by a well designed and easily navigated web site. As Executor to an estate, we invited five agents to view and value (local as well as national having a local presence); all five gave an identical valuation, with fees within 0.1% of each other; perhaps wisely, when asked for metrics used to measure performance, Manchester's response was inclusive of the 'human factor' rather than solely number driven data. Selection then was based on other criteria; previous reviews, confidence of a successful outcome, the efficiency and 'voice' of office telephone answering, response and action became deciding factors (inclusive legal fees and support were a welcome added bonus). This is a friendly, rather than aggressive, pushy, 'family feel' practice with determined and persistent staff, taking a 'relationship building' approach rather than being sales target driven (although having no knowledge of internal procedures this could be incorrect). Methodical, thorough and diligent, especially in the legal aspects, they achieved the original valuation and to a buyer who would appear to be perfect for the property and to the neighbourhood. Overall highly satisfactory but every organisation needs to continuously learn, adapt and be open to improvement to survive; Manchester's deserve to.
Manchester’s has an excellent knowledgeable sales team who are friendly and helpful.
Excellent. Personable, timely and sensitive initial contacts, followed by excellent advertising helped by local knowledge, and ongoing helpful interventions to assist the process, by, for example, helping the buyer to have permission from the seller to access the garage to store items after and offer had been accepted. I can highly recommend this team.
We placed our house with Manchester Durman during the pandemic and had also found a property to buy through them. Great care taken over viewings, purchaser, who had been properly vetted, found quite quickly, and purchase agreed on property we were buying. All this went very smoothly and the whole process was as stress free as these things can be. Staff in branch all extremely friendly, helpful and approachable. Overall a very positive experience.
We are delighted with the service provided by James Manchester. He has many years experience in both conveyancing and estate agency. Not only did we sell our property at £25,000 more than the other agents suggested, but he gave us a great deal of time. We felt valued and secure. I heartily recommend him and his team. In fact I am pleased that he has agreed to act for us with the property we have just bought.
The professionalism exhibited from the whole team at Manchester & Durham made selling my properties stress free, simple and hassle free, always easy to contact and promt and getting back to me. Would not use any other Estate agent in the future.
We recently purchased a house through Manchester Durman during the pandemic. Throughout the whole process which at times was challenging Manchester Durman communicated with us frequently and were amazing to deal with. It's a fantastic team who were always so positive and helpful during stressful times, going out of their way to reassure us and to help us when moving in. In particular James Manchester was fantastic helping us to overcome obstacles during the process. We really appreciated all their help and wouldn't hesitate to recommend them. Myself and my family have moved in now and we are extremely happy in our new home - thank you again Manchester Durman.
I needed to sell my parent's property after my father passed away. This was complicated by my living 3500 miles away, not to mention a global pandemic. James and his team had an offer on the house within 48 hours. Due to a long prolonged probate the sale would take almost 7 months to complete with many obstacles along the way. However the team did an incredible job of keeping both myself and the buyer abreast of developments and truly showed they cared about getting everything completed. It was that personal touch that really impressed me. The house is now sold and I could not be happier with the outcome.
As first time sellers of a UK property we were quite daunted by the whole idea but it had to be done. James Manchester and his team were exceedingly helpful and supportive throughout the process which was quite complex at times. We always managed to get hold of somebody when we needed to and I found the level of service exceptionally high and reassuring.
We instructed Manchester Durman this year on a property transaction. Not only were they able to provide a highly suitable spplicant from their agency department but they also gave us a superb legal service from their legal department all …
Manchester Durman were founded in 2005 in the heart of Sanderstead village opposite Gresham Primary School. We are sole representatives for the Guild of Property Professionals in the South Croydon region (formerly the Guild of Professional Estate Agents) and we are focused on providing a friendly, personal and responsive service. We are rare in that we offer an in-house solicitor led conveyancing service too, provided by Manchesters Solicitors (founded in 1979) also trading as Manchester Durman, authorised and regulated by the SRA under SRA no. 58391. For purely estate agency related matters we are regulated by the Property Redress Scheme under membership no. 4386.
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