We rented a property through M & M Properties for just short of 5 years. During our stay we never once missed a payment and there was little to no trouble, until of course, we needed M&M to provide on their end. In December we came back from time away to a broken boiler. In the coldest period of the year, and with the energy crisis M&M continued to support the Landlord in his lack of effort to support the situation and as a result were left without a boiler for near enough a month. 4th - 29th December. No hot water, no heating. They did provide heaters to borrow but were of course more expensive to run. But more importantly continued to defend the landlord with lack of support/ alternative arrangements. I had to push M&M to action in the end, and managed to have £150 in support from landlord which I don't believe we would've had if we hadn't of complained profusely. Hardly any care given for tenants as priority comes to landlords. The episode caused us to leave and I wouldn't advise using them as plenty better agents in local area.