If you are a tenant, steer clear from this agent. They are from, start to finish, about milking every last penny out of tenants. Throughout my time renting a property through them, they tried to find every possible way to extort money from me. It was extremely stressful and upsetting, and they managed to ruin two Christmas periods for me with their shenanigans. If you must rent through them get all agreements and communications in writing and take comprehensive photographs of the property upon moving in and moving out. Check your rights when they attempt to charge you for things as they will try and make you liable for things that are legally the landlords responsibility. And if you are a landlord, I implore you to use a different agents if you have any care and consideration for your tenants and view renters as human beings rather than just a resource to be exploited.