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Martin & Co Saltaire

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

Me and my family Rented a proper for 8 years and looked after it well, when we reported issues with the house they either sent cowboy builders or just ignored it. When a opportunity came up to by a house and we wanted to end our contract if I hadn't of taken legal advice we would of fallen for the trap of having to pay bills and not getting our deposit back. I wouldn't reccomend them. Tbh go private at least you get a cheaper rent and same service than using an estate agents to treat you like scum on bottom or your shoe. They also don't answer out of hours but thanks Martin and Co for the push in our life we needed 🤔

Reply from agent

Thanks for your feedback Craig. I've reviewed the history of your tenancy & I am satisfied that Martin & Co have always acted with the highest level of integrity in terms of ensuring that any reported maintenance issues have been dealt with promptly & professionally. With regard to our out of hours service, the only record I have is you reporting a boiler issue at 8pm on a Monday night in February 24 & this was dealt with immediately, with you commenting "brill thank you" on the texts we exchanged? We have an outstanding reputationally locally with tenants, landlords, buyers & sellers of properties, as can be evidenced by over 300 five star Google reviews over the last few years. We wish you all the best in your new home. Gary and the Martin & Co team.

2.00 /5

My partner and I are both first time buyer trying to follow the legal process to purchase a 2 bed property in Redditch through Oulsnam Redditch branch. The viewing day was spot on, the lady who showed us around was on time and answered all the questions we had. My partner and I loved the property by the end of the tour, from this point things started to become bleak and still are to the present day several months into the process. After a delay in getting the mortgage approved our end due to myself being self employed and explaining the reasoning of why to Oulsnam Redditch, this information was NOT passed on to the vendors, fortunately to our surprise the vendors were happy to wait till we had the relevant paper work in place. We promptly got the mortgage approved and made a new offer to the vendors as the property market had decreased in value. My partner handled the negotiation phone calls back and forth, upsettingly Oulsnam Redditch made my partner feel pushed into a corner and very guilty to purchase the property. We were compelled into getting all the searches done before we even signed any paperwork of the property, nevertheless we paid fees to our solicitor and all the searches we property sent over to ourselves and Oulsnam Redditch within a few days. Since then ourselves and our solicitor have been left in the dark for weeks, very little and next to no form of effort and communication from any member of Oulsnam Redditch, despite sending several emails asking for a state of update. Countless phone calls have been made to the shop telephone number during their stated opening hours, we feel ghosted and left at the bottom of the pile by Oulsnam Redditch, as Oulsnam are clearly not in the slightest form of interest to get another 5 star sale under their name. From two upset and annoyed first time buyers. PS Reading the latest 5 star reviews on google about Oulsnam Redditch we have NOT seen any of the following “Oulsnams Redditch handled our house sale very professionally, and we could always speak to someone regarding it, they got back to us immediately.” “very good communications.” “Everyone I spoke to was so friendly and helpful, and always went above and beyond to help me out.”

Reply from agent

We are extremely disappointed to read this. We are aware that buying a home is a new experience for a first time buyer and can appear frustrating and long winded. However, we feel your recollections vary from our own perspective. The seller waited four months for you to put your affairs in order so you could submit your mortgage application and it was the seller who requested searches are ordered (not a survey) done to show good faith. After four months, because of your mortgage offer, you then requested a price reduction which the seller was understandably disappointed in. We did keep the parties advised but much of the delays were on your side. We are sorry you have decided to submit this review and would have been more than happy to discuss these issues at the time.

2.00 /5

A rented property I chose needed a deep clean and bringing to standards but on receipt of the keys it was badly cleaned and was left full of spiders and cobwebs and damp patches! Although it was arranged quickly and staff was quick and helpful throughout,the property was poorly presented to me with me having to re decorate and repair things and re clean the house myself! Very poor quality of standards and not satisfactory compared to other property reports in their reviews. apauling presentation of a property! What happened to their QC and standards!

Reply from agent

Thank you Andrew for your feedback. This is extremely unusual for us to receive a review of this nature, as we take great pride in ensuring that the properties that we let out, are clean and are well maintained. I would really appreciate it if you could call me on 01274 589132 to discuss your feedback. Thanks in advance. Gary

2.00 /5

A rented property I chose needed a deep clean and bringing to standards but on receipt of the keys it was badly cleaned and was left full of spiders and cobwebs and damp patches! Although it was arranged quickly and staff was quick and helpful throughout,the property was poorly presented to me with me having to re decorate and repair things and re clean the house myself! Very poor quality of standards and not satisfactory compared to other property reports in their reviews. apauling presentation of a property! What happened to their QC and standards!

Reply from agent

Thank you Andrew for your feedback. This is extremely unusual for us to receive a review of this nature, as we take great pride in ensuring that the properties that we let out, are clean and are well maintained. I would really appreciate it if you could call me on 01274 589132 to discuss your feedback. Thanks in advance. Gary

1.00 /5

Angela rude as hell and they uphold your deposit when they let you properties full of damp, mildew, mould then blame cleaning for deduction of holding deposits. AVOID this company at all costs.

Reply from agent

We’re sorry to read your comments. We treat all tenants fairly and professionally at all times, as can be verified by our 100%'s of five star Google reviews from tenants over the years. Holding deposits and any deductions are handled in … More

1.00 /5

Absolutely shocking

Reply from agent

Hi Z, Thank you for taking the time to leave us feedback. We’re sorry to see that you’ve had a negative impression, however we’re unsure who you are or what specifically led to this review. We would really appreciate the chance to better understand your experience so we can address any concerns and put things right where possible. If you’re happy to share a little more information, please contact us directly. We’d welcome the opportunity to discuss this further and resolve any issues.

1.00 /5

Hot water isn’t working, no heaters working, fire alarms rings for 2 hours and no one from the office answers the call. Light of the washroom have stopped working. Whole house has been complaining to sillars property. They have stopped answering our calls and responding to our emails. The electrician said that they the work is out of their contract as something is off from outside of the building. The office opens at 9:30 am and the women answering my calls said it opens at 9:45 am which isn’t true. For more than 2 hours the fire alarms rings but there is no response or action taken until it’s convenient for them.

Reply from agent

We’re very sorry to hear about your recent experience and for the frustration caused by the issues you encountered. We completely understand how distressing it must have been to be without hot water and heating, and to experience the fire alarm disturbance. Please be assured that these matters have now been fully resolved — the fire alarm system has been tested and is working correctly, and the heating and electrical issues have been fixed. We’ve also reviewed our internal communication process to ensure our team responds more promptly, especially during urgent situations. We truly value all feedback as it helps us improve our service. We’re also in direct discussion with the landlord to ensure future contractor access and communication are handled more efficiently. If you’d like to discuss this further, please reach out to us directly at 01325 523 756 — we’d really appreciate the opportunity to speak with you personally.

1.00 /5

This company are scammers!… I bought a car that I got insurance for, but had to trade it in and get another because issues with the bank… I called less than 14 days to get it changed over and they told me that I had to pay over $200 again …

Reply from agent

Hi Jenna, Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation caused, and we understand how stressful unexpected … More

1.00 /5

I am on a premium account with 2 houses under there property management scheme. They never return any phone calls and never give you any information they charge more then anybody else and everything they do is a extra cost. I have 1 tenant that has paid them £2,400 in one month and I have not received a penny off Sillars. Nor any Statements from Sillars. How am I supposed to pay Mortgage payments and home insurance etc. Be very careful they just in it for what they can milk you for. Very expensive 12.5% + vat for premium property management and you get nothing for that money as everything is charged as a extra. It's a money making Scamming company.

Reply from agent

Thank you for your feedback. We’re sorry to hear that you feel this way, and we would welcome the opportunity to resolve any concerns you may have. We take communication seriously and always return calls or respond to messages. If you believe a specific call was missed, please contact me directly at liam.m@sillars.co.uk with the date and time, and I will personally investigate. Regarding your comment about rental payments — we have no record of a £2,400 rent payment from either tenant. Any rent we receive is processed promptly, and we pay landlords daily. To help clarify, I have emailed you a full statement of account for each of your properties. Our Premium Management service covers a wide range of day-to-day management tasks. Any additional charges apply only where services fall outside our agreed terms, and all fees are clearly set out in both your contract and on our website here: https://sillarsproperties.co.uk/lettings-fees-services. We’re always open to feedback and committed to transparent, fair service. If you would like to discuss anything further, I’d be happy to speak with you directly. Kind regards, Liam McCallum Cheif Sales Officer (CSO)

1.00 /5

Very poor customer service. They answer calls. When we send enquiry on right move to view a property. They don’t get back to you. Then they say we are fully booked.

Reply from agent

Hi Tahir, we did receive your enquiry and attempted to contact you to book you in for a viewing for the property you enquired about, however you had entered an incorrect number, so we could not contact you. By the time you called us, we already had 16 people booked in to view this property, so the owner requested for no more viewings at this moment in time. We did ask if you’d like to go on the waiting list, in case we get a cancellation however you declined this offer. We are still happy to add you onto our waiting list to view this property, so please call us in the office should you wish to do so. Gary and team.

Contact details
Sales Phone:

01274 589132

Sales Email:

saltaire@martinco.com

Lettings Phone:

01274 589132

Lettings Email:

saltaire@martinco.com

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 12:30
Address

34-36 Bingley Road, Saltaire, Bradford, BD18 4RU, West Yorkshire, UK, BD18

Our team have over 80 years of experience selling and letting properties. We all understand how stressful selling, renting and buying is and we want to help relieve that stress. Our focus is to provide a complete service to all our customers so they feel supported on every step of their journey. Saltaire is an historical village with excellent amenities and good schools. It's popular with families and young professionals who commute to the centre of Bradford and further afield for work. If you're looking to buy or rent a property within Saltaire or the nearby areas, a dedicated account manager at Martin & Co will guide you through the whole process from start to finish.

Our team

Denise Feather

Caroline Dyson

Accounts Manager

Hannah Jackson

Sales Negotiator

Carol Stubbs

Angela Nicholson

Kathryn Pearson

Gary Horgan

Director

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