Lucy Cratchley acted as the sales progressor in the sale of a 10th floor penthouse apartment that we inherited when our uncle passed away in 2022. The sale was delayed initially due to probate and requiring a lease extension and complicated further as it then took place during the period when the new Building Safety Regulations were being introduced following Grenfell, the requirements of which were still not clearly understood by the solicitors involved in the conveyancing process let alone Estate Agencies. Lucy was very proactive in dealing with prospective buyer's solicitors, our own solicitors and in seeking to understand all the legal requirements of the new Act so as to keep the sale on-track and constantly kept us appraised of progress, issues to be resolved, potential solutions, etc. Left to the solicitors undertaking the conveyancing process, the sale would not have been completed as efficiently, certainly not within the same timescales and potentially, might not even have progressed to completion at all. She provided us with an extremely professional and highly effective service.

As first time buyers, so far the Sawyer and Co team have been super helpful so far. Lucy Cratchley, as our Sales Progressor, is always quick to respond and proactive with respect to engaging across the conveyancers, sellers, and us.

I bought my first flat with Sawyer & Co. I'm very happy with the Sales progression agent, Lucy, who handled all communications with the sellers as well as solicitors brilliantly. Her role was extremely important to keep everyone informed and I don't know how we would've managed without her. Thank you so much Lucy!

I have been really impressed with the service at Sawyer & Co. I have bought and sold many properties, and dread the process every time. I can hands down say, Sawyer & Co have been the best agent to date, always communicating and moving things along. Lucy has been fantastic in proceeding my current sale and for generally making it easy for me. I thoroughly recommend.

Sawyers we're really easy to deal with from the start. Once the offer was accepted I was put in touch with Lucy Cratchley who oversaw the selling process. Lucy kept me up to date with the sale and gave me so much information, I felt like I had nothing to be concerned about during the sale process. Without Lucy's help and information I would have had to contact my solicitor for any updates. However, Lucy gave me all the updates I needed. Lucy made me feel so relaxed at a time which can often be a very stressful process.. I can only say, based on my experience that Lucy is very good at what she does.... Many Thanks

Sawyer & Co managed my rental property for many years, specifically Tracey who was always so responsive and knowledgeable that I always felt in the best hands, and had complete faith in everything she advised us. We then sold the property through Kieran who always seemed very motivated to achieve a sale even during more challenging times! Then once Kieran had achieved the sale, he handed me over to Lucy who updated me on progress every week regarding the buyer, their solicitor, my solicitor, etc which is a real nice touch because a sale can take quite a long time so you always wonder what's going on, whereas thanks to Lucy's personable informative updates, I had complete peace of mind. Again, thank you to everyone there and I wouldn't hesitate to use you again.

I felt Lucy was a really safe pair of hands when I finally moved house last March. My buyer was putting huge and unreasonable pressure on me, and Lucy agreed to take over communications with him (as we weren't using a solicitor). She was always professional, but also supportive, cheerful and reassuring. I am pleased to have this opportunity to sing her praises!

Over the years I have moved house many times, and have not looked forward to it. Dealing with Sawyer & Co was a whole new experience, especially the way Lucy Cratchly kept me informed all the way through. Rather than me guessing what was happening, Lucy regularly updated me regarding agents, solicitors and all aspects of the move. I would not hesitate using Sawyer & Co again, especially if Lucy was involved. Tony Holmes.

Thank you to Sawyer and Co and in particular to Lucy Cratchley for the professional and tireless work to make our move go through so smoothly, even when it didn't! Lucy was a complete star and we would not hesitate to recommend her to anyone moving house and considering instructing Sawyers.

I have just come out the other side of a very complicated and drawn out sale / purchase. Due to some tediously slow, archaic conveyancing, several miscommunications, and due to the fact it was a probate purchase with many beneficiaries involved - it created the perfect storm for further stress and extra legwork in order to see this one through. Along the way, Lucy Cratchley of Sawyer and Co was in my corner every step of the way, and we worked very effectively together to nudge and reassure other stakeholders. She is great at communicating and very supportive, and judging by other reviews on here has clearly delivered the same excellent customer service to other clients. Having a pro-active sales progressor is key to keeping stress to a minimum and Lucy definitely helped with this. Sawyer and Co have an asset there. Thank you Lucy!