An estate agent named Jamie "showed us around" a property today. Honestly the worst experience, Jamie did not know a single answer to any of our basic questions, didn't take the time to actually show us around and made rude comments. For a market that is already hostile, there is no point going for a property listed by Lawrence Rand where they make the experience even harder.

Edited in response: I understand that buyers must be financially checked to ensure sales don’t fall through. However, at the time I was asked to provide all of my financial information, I had not yet made an offer on the property; I was interested in viewing it. I don’t believe it’s appropriate to divulge all of my financial information to you prior to even viewing the house. As mentioned, my mortgage provider could have confirmed that I had a Decision in Principle prior to viewing, and I could have provided my financial information along with my offer, if I decided to make one. My main issue was that when I explained this to the agent, I was asked if they could speak to my partner who they suggested would be better placed to discuss finances. I had not even mentioned having a partner. It felt heavily implied to me that the estate agent felt that, as a woman, I was not the right person to speak to about financial matters and that my male partner would be more knowledgeable about our finances. I highly doubt my male partner would have been asked the same question if he’d made the call. It is not good enough to say that being sexist wasn’t your intention, or that you’re sorry I “feel this way”. Asking to speak to a woman’s partner about financial matters - especially when her partner isn’t even part of the conversation - is misogynistic. I think the agent involved would benefit from unconscious bias training to avoid alienating half the population who, shockingly, are capable of earning money and buying property in the 21st century! I have spoken to many estate agents over the last few months, and none have been as misogynistic, condescending, and off-putting as Lawrence Rand.

I was very keen to purchase a property from this estate agent. When the property went on the market, within 2 days I got in contact to arrange a viewing. From the very first contact, I got the feeling they did not want me to buy this property. I felt they already had a buyer in mind. However I’ve booked a viewing within a few days of the property going on market and I was very very keen to put in an offer. When I turned up for the viewing, my concerns were further confirmed as I noticed a sold sign up outside. When I questioned this (as I was reluctant to enter and get emotionally involved with a property if it was already sold), they told me it was “premature” on their part and the property was indeed still available. I was very keen during the viewing and told them there and then I wanted to put a full asking price offer. They told me they had another offer on the table which was not the asking price so my offer would be welcome and was assured no further viewings would be going ahead. I was worried though as my property was not on the market. They offered to sell my property for me, which I was happy with. As the viewing was in the evening, I was told someone would contact me in the morning to get my offer officially in writing and to arrange a valuation of my property. I did get a call quite late the next day, but the person who called did not seem to know anything about the conversation I had with his colleague at the property the day before. So again I explained my situation, said I want to put in a full asking price offer and I want to booking a valuation. He booked in my valuation and said the process was in hand. Having not heard anything after that, and having not been asked to put my offer in writing, I contacted them and asked if my offer had been put forward. I did not receive a response so I called to chase my email. I was then told something completely different again, that there were now 3 offers on the table and that they were above the asking price. As I said, from my very first contact the LR, I felt they did not want me to purchase this property. And I wouldn’t have minded, if they have just been honest with me. I have been told different things by different people I have had my hopes raised and now I’ve been told as I suspected from the first time at the property is likely to be sold to someone else. I do not appreciate my time being wasted and I do not appreciate being told different stories from different people and the dishonesty from this company.NegativeProfessionalism

Had a lovely email this morning, "Congratulations on the start of your tenancy" Which would have been lovely, if our tenancy hadn't fallen through and our deposit hadn't have been kept. Not really what you want to see when you're facing homelessness in a couple of weeks.

Really disappointed with the service provided by Lawrence Rand at Ruislip Manor. Hardly had 4 viewings in a 5 month period that we were tied down with them for. There were 2 other/ similar properties listed in the same area at the same time with other agents and both of them sold. Ours was the only one left on the market. Also be careful while signing the contract as even if there are no viewings you are still stuck with them for 5 month.

Weren't professional

Paul apparent branch manager absolutely rude and hung up mid conversation. Clearly money talks and did not want to hear a customer out. Definitely no not recommend.

Very friendly, and helpful team from the beginning to when we met Sean at the property, through to the end with us purchasing the property. Glenda's knowledge and professionalisim has been amazing, always keeping us informed of everything that was happening when we purchased the property. Hopefully we will be able to continue working with Lawrence Rand to let out our property. *Update 2019* Unfortunately there lettings department is VERY POOR I would not recommend to use. Constantly having to chase for payments and updates when we opted for a fully managed service very stressful. Extremely unfortunate we signed a new contract for 1 year with them!

Totally incompetent. PLEASE DO NOT touch these people with a barge pole, if you do you will regret IT!