Ignores my enquies

Terrible experience, was left with a feeling of discrimination because we aren’t British So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of the house) We barely managed to get an appointment after many calls , each time we were given different excuses ( Blaming the actual tenant that she doesn’t want anyone in the house yet while she is there) Every time my partner was given a new excuse , then I called and I asked if the house is on the market or not and said to them that we are interested in the house but we can’t be kept on hold for ever and that if we cannot see the house we will go for other properties cause we will not wait for any more longer and suddenly in 10-15 minutes they were able to book an appointment When I called I was given total different reasons then what my partner was told so from the start everything was weird. We managed to see the house , the tenant , a very nice lady showed us around , she told us very clear that what the agency said to us was total lie and that she had nothing against viewings We saw the house on a Saturday and we decided to take it so on a Monday morning first hour we called them to tell them we want to start the procedures and guess what again we be been put on hold ( wait a little bit to speak with the landlord, wait cause I didn’t get ahold of the landlord and so) The house was a 2 double bedroom detached bungalow, we were a family of 3, all working individuals with good jobs and over 90k annual income So we be been told to wait , then we are told that the landlord has more viewings even though we met all the requirements ( house was 1300 a month , we are 3 individuals with over 90 k incomes)and said we are taking the house and at the end to be told that they are giving the house to someone else , when I asked based on which criteria was this if we were first interested and they basically refused to start the paperwork and told to wait they said that the la lord decided based on number of people and I come , for his sake it was only a 1300 a month house with 2 double bedrooms and we were only 3 so for me from the start this sounded like DISCRIMINATION

I was called in for viewing the property no one showed up, after calling in the branch, I got to knew neither of the member knew which agent is going to come. I drove 1 hour, left my work early just to come and view the property in Rm11. But I wasted my time and fuel. They don't have any courtesy to call me and cancel the appointment. Worse service Will NEVER recommend any one.

Totally disappointed, your services definitely need improvement!!!

I had a really disappointing experience with this agent. They do not answer the phone, or return messages. After multiple dropped calls (at least once it appeared as though someone picked up the phone and immediately hung up), 3 messages and one email, I finally got through after 3 days of trying to be told I "was lucky to get hold of someone" and to be told how busy they are and only have 2 staff to cover the whole Havering area. After finally being able to book a viewing, I received a call the day of the viewing to be advised the property had been let that morning. Had I got through originally, I may not have missed out on what looked like a great apartment. It's a shame that, as the tenant, you don't have a choice about which agent lists the best properties. They are clearly taking on too much work for the resource they have.

Worst estate agent ever ! Put the rent up every year and given reason why like how they will improve your property been waiting 6 months for these improvements that have never happened. Your property manager never answers the phone unless it benefits them. They never fix anything ! I've been living in my property nearly 2 years and not once have a property inspection yet they charge the landlord saying they do it. Just rubbish and rude can't wait to move out mine so I don't have to deal with them again

Truly awful company! AVOID DOING BUSINESS WITH HILBERY CHAPLIN.

Very unhelpful and unprofessional company to deal with. I would advise any landlord looking for a good, reliable letting agent to avoid Hilbery Chaplin. They pride themselves on how long they have been in business. But by the looks of it even after a hundred years of business they still are completely useless. Do not use this company, they will over charge and do a slap dash job. Lucky if you get tenants who will actually pay their rent. Good luck if you decide to use these cowboys. I certainly will never be again and will be advising everyone I know;other landlords or people looking to sell to avoid using any Hilbery Chaplin office.

I am happy I will not have to deal with this TERRIBLE lettings agency anymore, the fact they have a property management department also makes me laugh as they could not be more useless at managing properties. Janet Roberts is just an awful little lady, I have no idea why she has a job dealing with the public and tenants as she has zero people skills and is just a rude nasty little lady!! I am annoyed I had to give 1 star in order for my review to be published. HILBERY CHAPLIN LETTINGS AND MANAGEMENT DO NOT DESERVE ANY STARS - THERE SHOULD BE AN OPTION FOR NO STARS OR WORSE. I am now dealing with another local lettings agent and they couldn't be nicer, I am just annoyed we spent so much time and money on Hilbery Chaplin and the shocking services they provide!!