I was called in for viewing the property no one showed up, after calling in the branch, I got to knew neither of the member knew which agent is going to come. I drove 1 hour, left my work early just to come and view the property in Rm11. But I wasted my time and fuel. They don't have any courtesy to call me and cancel the appointment. Worse service Will NEVER recommend any one.

Totally disappointed, your services definitely need improvement!!!

I had a really disappointing experience with this agent. They do not answer the phone, or return messages. After multiple dropped calls (at least once it appeared as though someone picked up the phone and immediately hung up), 3 messages and one email, I finally got through after 3 days of trying to be told I "was lucky to get hold of someone" and to be told how busy they are and only have 2 staff to cover the whole Havering area. After finally being able to book a viewing, I received a call the day of the viewing to be advised the property had been let that morning. Had I got through originally, I may not have missed out on what looked like a great apartment. It's a shame that, as the tenant, you don't have a choice about which agent lists the best properties. They are clearly taking on too much work for the resource they have.

Worst estate agent ever ! Put the rent up every year and given reason why like how they will improve your property been waiting 6 months for these improvements that have never happened. Your property manager never answers the phone unless it benefits them. They never fix anything ! I've been living in my property nearly 2 years and not once have a property inspection yet they charge the landlord saying they do it. Just rubbish and rude can't wait to move out mine so I don't have to deal with them again

Truly awful company! AVOID DOING BUSINESS WITH HILBERY CHAPLIN.

Very unhelpful and unprofessional company to deal with. I would advise any landlord looking for a good, reliable letting agent to avoid Hilbery Chaplin. They pride themselves on how long they have been in business. But by the looks of it even after a hundred years of business they still are completely useless. Do not use this company, they will over charge and do a slap dash job. Lucky if you get tenants who will actually pay their rent. Good luck if you decide to use these cowboys. I certainly will never be again and will be advising everyone I know;other landlords or people looking to sell to avoid using any Hilbery Chaplin office.

I am happy I will not have to deal with this TERRIBLE lettings agency anymore, the fact they have a property management department also makes me laugh as they could not be more useless at managing properties. Janet Roberts is just an awful little lady, I have no idea why she has a job dealing with the public and tenants as she has zero people skills and is just a rude nasty little lady!! I am annoyed I had to give 1 star in order for my review to be published. HILBERY CHAPLIN LETTINGS AND MANAGEMENT DO NOT DESERVE ANY STARS - THERE SHOULD BE AN OPTION FOR NO STARS OR WORSE. I am now dealing with another local lettings agent and they couldn't be nicer, I am just annoyed we spent so much time and money on Hilbery Chaplin and the shocking services they provide!!

AVOID AVOID AVOID!!!! THE WORST AGENT I HAVE EVER THAT THE MISFORTUNE OF DEALING WITH. I HAVE MULTIPLE P[ROPERTIES I RENT OUT AND WILL NEVER USE THIS AGENT DUE TO POOR TENANTS WHO DO NOT PAY THEIR RENT AND TRASH THE PROPERTIES, THEN WHEN I ASK IF THEY CAN HELP THEY TELL ME THEY CANT AND TO GO THROUGH INSURANACE AND ITS NOT THEIR PROBELM!!! SHOCKING AFTER BEING A CLIENT SO LONG. I ALSO HAVE TWO PREOPERTIES THAT I AM LOOKING TO SELL IN SHENFIELD. BACK TO GOOD OLD BERESFORDS!! 125 YEARS OF RUBBISH!!!! STAFF HAVE GONE DOWN HILL. DIRECTORS ARE USLESS, RUNNING THAT PLAFCFE INTO THE GROUND. WONT TAKE LONG I DONT THINK!! SHAME I CANT GIVE ZERO STARTS!!!!!!!!! AVOID THGIS AGENT, LOTS OF GOOD TRUSTWORTHY ONES TO USE! HONEST REVIEW. I SEE THIER DIRECTOR TRIES TO COMMENT ON POOR REVIEWS, YOU ARE POOR IAN AND SO IS YOUR COMPANY. SORT THAT OUT BEFORE RESPONDING. YOU HAVE BIGGER PROBLEMS!!!!!!!!!!!

BY FAR THE WORST AGENT I HAVE EVER DEALT WITH! Their lettings staff are rude and unhelpful. The women I spoke to on the phone couldn't wait to get me off the phone, they didn't offer to help me just told the manager was away an no one could help me. I had such a bad experience I will be letting my friends know my thoughts about your company. I was calling as I am a landlord with multiple properties in Romford and Dagenham I am looking to have managed. I will be using another local agent and I strongly advise other landlords to do the same!