One of the best in market for property renting. I have got 3 years of association and impressed with their service & support. Unlike others that functions like agencies, Hilbery Chaplin is more like a well organized company with all staffs are highly professional, friendly & good at their work. Whenever I visit the office in market place Romford, I feel like their valued client- that really impress me a lot. I would like to mention few names like Caron, Trish & Rob- they are too good and especially Rob's professionalism & skills are commendable! I would recommend Hilbery Chaplin and give 5 big stars!!

Very clean

I signed with Hilbery Chaplin for rental flat May 2016. I must firstly commend on excellent customer service of Trish - kept me updated, answered any queries regarding contract signing, thoughtful 'welcome' giftbag. Robert, very good - from contact call to viewing property. Dan, very good (inspection agent), quick to respond to repairs or issues that were over-looked by them or ongoing. My biggest concern & disappointment lies with tenant (s), who reside on same floor level as myself. These tenants are 'heavy' smokers..In no exaggeration, when they smoke in their flat, smell lingers in corridor & enters my flat via front door (space below & side) for hours /days. Smoke smell so unbearable, that you have constantly keep 'airing' your flat, times when I've had open door leading on flats level, which also serves exit out or to other floors or open window on exit stairs. These tenants could easily smoke on their balcony (every flat in building has one), plus I've seen other tenants do this on other floors. I have made complaint property management, only response is 'they'll investigate', but nothing has been done by them. Hilbery Chaplin has written that there is nothing they can do, as owners entitled to smoke in their flat, unless their is clause in their contract prohibiting... This act is (1) hazadous health (2) Unfair tenants 'non-smokers', should be expected to accommodate this as normal (3) There is no set standards upkept by property management on this or overall cleaniness of tenants residing in building.. Sadly for my health & peace of mind, I have decided I will need relocate elsewhere when my contract ends.

Now l cannot comment on them regarding their Estate Agency practice. However as regards house insurance linked to leases - they are not regulated because they aren't registered with FCA and really ought not to be providing house insurance at all! And linking enforced premium payments direct to them (with no reflection of competitive market rates) is fraudulent entrapment of customer. Should a person continue to pay for insurance through Hilbery-Chaplin Romford - you ARE NOT legally insured .......

I was enquiring about a property today it was my worst experience really poor management I don’t know how people can deal with this tip of Agents shame

Liars. Awful service. Had no intention of letting out any property to us. Maybe because of our background. John Waller constantly lied about the refurbishment of shops hence why we weren’t able to rent any shop yet space is still exactly the same.

Liars. Awful service. Had no intention of letting out any property to us. Maybe because of our background. John Waller constantly lied about the refurbishment of shops hence why we weren’t able to rent any shop yet space is still exactly the same.

Made to wait an hour for a house that was already sold, which we only found out after calling them despite getting an email confirmation the day before. Giving 1 star for the lady on the phone who was actually understanding and made the effort to explain why, unlike the person who booked us in.

Woefully poor 'management' company. Half-baked vetting on their tenants and then either they will do the bare minimum to delay taking action or just decide to ignore complaints altogether, so long as they are getting their money..

Very poor service and not responsive from Agent JOHN WALLER.NegativeResponsiveness, Quality, Professionalism, Value