I was enquiring about a property today it was my worst experience really poor management I don’t know how people can deal with this tip of Agents shame

Made to wait an hour for a house that was already sold, which we only found out after calling them despite getting an email confirmation the day before. Giving 1 star for the lady on the phone who was actually understanding and made the effort to explain why, unlike the person who booked us in.

Liars. Awful service. Had no intention of letting out any property to us. Maybe because of our background. John Waller constantly lied about the refurbishment of shops hence why we weren’t able to rent any shop yet space is still exactly the same.

Liars. Awful service. Had no intention of letting out any property to us. Maybe because of our background. John Waller constantly lied about the refurbishment of shops hence why we weren’t able to rent any shop yet space is still exactly the same.

Woefully poor 'management' company. Half-baked vetting on their tenants and then either they will do the bare minimum to delay taking action or just decide to ignore complaints altogether, so long as they are getting their money..

Very bad experience with this agent, they were dismissive of me as I don't think my property was valuable enough for them to spend their time to help me. I thought in the market and tough times we are in they would welcome any business. Clearly not, the have even bothered to return my calls or emails. I have now instructed an agent round the corner in Romford. Nothing but good experience with them treated well and looked after and now they have rented my flat out for me. DONT USE THIS AGENT. THEY ARE RUDE AND UNHELPFUL. CHOSE ANOTHER.

Very poor service and not responsive from Agent JOHN WALLER.

Poor service, they work on behalf of the council for commercial properties, they are very slow and never keep you updated about the service, they told me they can take over 1 year to complete the agreement of letting commercial properties, If you are looking for a shop I would avoid this agency.

I had very very bad experience with them. I was buying property from them and half way of transfer when i paid my solicitor all of a sudden they told me the vender no longer interested in sale. It cost me time+ money + stress. Very experience.

Obstructive in the sale of our property. During said sale, it also came to light the Buildings (which they manage) Fire Safety Certificate was 9 years old. In a Post-Grenfell world, this is abhorrent. Their response to this was equally careless and remorseless. We ensured the residents were left fully aware. The Property Management Accountant continues to invoice us for the property, as recently as March 2021, despite our relinquishment of legal ownership in December 2020. We will be avoiding all future dealings with Hilbery Chaplin like the plague.