Having to deal with the untimely death of my wonderful mum and as executor for her estate I have to say the the support, understanding, empathy and kindness shown by Charlie and the team at Romford branch of Balgores estate agents was an enormous help to me at such a difficult time. I am slow too trust but at every point during the process from probate estimation through to completion of the sale of my family home to a wonderful family I felt listened to, understood and treated with kindness and compassion. I have recommended Balgores to a friend, who although got another branch team, felt they supported her and got the job done. This appears to me to mean that recruitment and training of the right kind of person for the roles within the organisation works. Many thanks to Charlie, Louise, Billy and all the other team members who helped me through a very emotionally difficult time.