Im writing to express my strong dissatisfaction with the service provided by Balgores Romford Estate Agents. I've several complaints regarding the way I've been treated as a customer, particularly with regards to their preference for their own mortgage broker. It is evident to me that Balgores Romford Estate Agents show bias towards customers who use their preferred mortgage broker. Despite my having obtained a mortgage in principle directly from a lender, they have strongly suggested that I use theirs instead. This is not only unfair, but it is also illegal according to the UK's Consumer Protection from Unfair Trading Regulations 2008, which prohibit estate agents from requiring buyers to use a particular service in order to complete a transaction. Moreover, I have reason to believe that Balgores Romford Estate Agents have withheld important information from me and have not been impartial in their dealings with me. As an estate agent, they have a legal obligation to provide impartial advice and disclose all relevant information to their customers. However, it seems that they have failed to do so and have instead shown a preference for their own financial interests. I am extremely disappointed with the way Balgores Romford Estate Agents have treated me as a customer, and I hope that they will take my complaints seriously and take the necessary steps to rectify their behaviour and practices.