I received the worst customer service from Kellee. She clearly has no idea what customer service means! She tried to take advantage of myself and my husband when trying to buy a property! She has been rude and very selfish! If I could put 0 star ,I would! Thank God we found another property and a different estate agency that really helped us! I will never trust Balgores because if her!!

Almost 4 weeks since i have reported that my oven is not working and no one come back to fix it. They are sending out contractors to do the work without checking what the real problem is. In the first instance the contactor said that the issue is that the oven element stopped working and came to fix it. After half an hour we reported that the oven still doesn't work and its been 3 weeks and a half since we are actually begging them to come back to fix it. would not recommend! they don't even deserve ONE STAR! Stay away as they are rip offs and they don't care! UPDATE: 6th week and no one came in the fix the oven or washing machine.!!!!!

Called booked and appointment got an confirmation passed all there so called mortgage checks instantly .Then on the day an hour before I got a call offers been excepted at midnight and I can’t view the property . Judging by the other reviews I think my name or religion is an issue Aswell judging by the other reviews.

Worst agent experience so far. No slightest sense of responsibility. Regret having any form of dealing with them.

Discriminate against people on housing benefit!

Phoned to book a viewing. Told apparently owner has not given time and that they will ring back. Takes loads of my personal details, mortgage position and house requirements. Never hear back from them. Pretty sure my Muslim name triggered them. If your a Muslim stay away, they clearly don't like us, it is racist Romford afterall...

Called to book a viewing, someone called Ellie took the call, took all my details and said will call back same day to confirm booking. Never got a call back. Reading other reviews seems to be a pattern happening with people of ethnic and Muslim background. Your ethnic name is enough to get blacklisted it seems.

I did not use this company directly however I was in a chain which involved this agent. The chain collapsed and this agent consistently was misleading and untruthful about what was going on. It almost lost me my ongoing purchase. In the end I felt it best to leave the chain completely and re-market my property.