Worst agent experience so far. No slightest sense of responsibility. Regret having any form of dealing with them.

Rubbish service.

Absolutely atrocious in the manner in which they profile a potential customer. I merely wanted a viewing. I was taken through various questions without even being told if the property is available to be viewed. Do I have a deposit? Do I have a mortgage in principle? Can I see your mortgage in principle? How much do you want to spend? What do you do for work? Do you need a garden? Do you need parking? All these questions and yet haven't been even told what time I can view the property in question. I understand the need for probing a customer but you have not yet even addressed my needs of what time can I view the property! I will be sending a posted letter of my experience to the selling vendor to let them know of my experience of these unprofessional individuals. Individual used Covid as a reason for asking this many questions. I do not see how this correlated. Would have been much simpler if you just told me what time it's available then gone into addressing other issues. I can assure you this review will be posted throughout my social media with a follow of 100,000. Estate agents are to make the transition between buyer and seller easier and not throwing spanners between the two. Definitely will not use any balgores unless an apology is issued as a bare minimum. Edit : Got another individual to call and book the viewing no questions were asked I believe it's more to do with the fact that I have an ethnic name hence the intrusive probing. Overall pathetic. Edit 2 : based on the response below, how does my finances ensure that I will not catch corona? Once again pathetic.NegativeQuality, Professionalism

Terrible experience. Have missed out on many opportunities for buying purely because the young staff working there don't call you back. Do they forget or profile you? Its hard to tell but they have been trained.

Been calling & emailed for weeks & nobody gets back to me

Called to book a viewing, someone called Ellie took the call, took all my details and said will call back same day to confirm booking. Never got a call back. Reading other reviews seems to be a pattern happening with people of ethnic and Muslim background. Your ethnic name is enough to get blacklisted it seems.

I did not use this company directly however I was in a chain which involved this agent. The chain collapsed and this agent consistently was misleading and untruthful about what was going on. It almost lost me my ongoing purchase. In the end I felt it best to leave the chain completely and re-market my property.

Rubbish service.

Phoned to book a viewing. Told apparently owner has not given time and that they will ring back. Takes loads of my personal details, mortgage position and house requirements. Never hear back from them. Pretty sure my Muslim name triggered them. If your a Muslim stay away, they clearly don't like us, it is racist Romford afterall...

Worst estate agents probably in the world very unprofessional rude and lazy people on the phone always, properties they are advertising are not real, they just like to take your details and sell them to other Agents never trust them with your details.