I felt that I experienced poor customer service from Williams estates in Rhyl. While purchasing my first home I felt hounded at times by staff members over matters that were out of my control. I had numerous phone calls about paperwork which I had signed and posted to my solicitors which caused a large amount over stress and anxiety as I had no control over when they would be delivered! (Who would know this information about the postal service especially with adverse weather factors?!!!) I felt that staff members really should have been contacting my solicitors about this instead of putting so much pressure on me. I honestly felt bullied at times after these phone calls which often left me in tears.
Reply from Williams Estates - Rhyl: Lyn, we are of course extremely disappointed with your review. Here at Williams Estates, we are an award winning agency, who prides ourselves on delivering exceptional customer care at all times. In some cases, due to the lack of communication between solicitors, we do need to contact both buyers and vendors to take control of matters arising. We pride ourselves on supporting all parties within a chain and we are sorry that you found the process very stressful. We would like the opportunity to engage with you direct regarding your comments and request that you call us on 01745 369444
