I felt that I experienced poor customer service from Williams estates in Rhyl. While purchasing my first home I felt hounded at times by staff members over matters that were out of my control. I had numerous phone calls about paperwork which I had signed and posted to my solicitors which caused a large amount over stress and anxiety as I had no control over when they would be delivered! (Who would know this information about the postal service especially with adverse weather factors?!!!) I felt that staff members really should have been contacting my solicitors about this instead of putting so much pressure on me. I honestly felt bullied at times after these phone calls which often left me in tears.