Their customer service is horrible. I've a closed friend struggling to get in touch as the branch director not allowing to communicate with landlord for some circumstances changes. In the beginning they are nice and smooth but after a while they show their real face .avoid 😔 …

A year ago I left a 5 stars review (partly bc they asked me so), because the sales team was great and things went pretty smoothly. However, after I moved in everything became a bit of a nightmare. It always takes them so long to fix things, it even took them more than half a year to send people to fix the toilet, and it’s still not fixed and I still have to deal with stuck toilet occasionally just because it doesn’t flush. Also they have been a nightmare when I try to negotiate with the landlord, refusing my request to communicate with the landlord. The letting director has been rude after I asked a few more questions instead of just taking what they offered, can’t even write his email in a professional and polite way. Definitely won’t recommend.

Extremely disappointing service. We had a property viewing booked for today, but no one from the agency turned up. We waited over 20 minutes in the heat, calling several times only to be met with excuses. The final one was that the agent had brought the wrong key and then simply left. Completely unprofessional and a waste of our time. Would not recommend.

They've given me appointments several times, only to cancel them at the last minute. They're not serious at all. They've wasted my time. Plus, they ask too many questions and then do nothing.

Parkers has been a huge letdown. I've been waiting over two weeks for a basic mattress protector quote from Jay Carter, something that should take a minute. Communication is slow and unresponsive. Alice Beavis was just as useless...rude and unwilling to help with simple things like letting a plumber in to fix a leak. Everything was ended up being liased with the landlord directly anyway...not sure what's her purpose other than to delay and annoy tenants. Look elsewhere. Ideally, at an agency that doesn’t rely on fresh uni grads to run the show. They will be the first ones to take your money in exchange for disappointing service.

Rude and impolite agent. I would definitely not recommend to all of you. P.S. please don't sue me.

Can you expect your professional agent saying this? “The rest of the issues you need to speak with your landlord directly please, we do not manage the property or receive the rent.” Parkers will act friendly and helpful until you sign the contract, but once you’re locked in, their only goal is to make you pay more. Their contracts are full of grey areas, vague terms, and hidden traps, evading responsibilities, designed to benefit them at YOUR EXPANSE. Even my lawyer friend pointed this out. Do not sign with them unless you’re prepared to be taken advantage of.

Probably the worst estate agent to rent with in Reading (I cannot comment on the sales department) but judging by all of the other negative reviews left by renters, I'm reassured that the service is genuinely appalling. We received nothing but rude customer service, ridiculous threats that the property had to be left in better condition than before, and deception regarding our tenancy terms. Thankfully, we had a very decent landlord with whom we had a relationship with so we would regularly report back to him, but Parkers Reading made a huge effort to give us a hard time for absolutely no reason for 18 months. On a positive note, the sales departments in the Earley and Woodley branches are amazing, which says more about the management of the Reading branch more than anything else.

Disappointing overall. The agent who came to sell the house on the open day knew nothing about it, hadn't read the Property Fact Form I spent time filling in, and worst of all, when he didn’t know the answer to a buyer’s question, he just made something up. I was standing right there! Incredible. No real surprise, though—this is exactly what I’ve come to expect from estate agents. I think because both the buyer and seller approach the agent, there’s no real requirement to be good at the job. Shame.