A year ago I left a 5 stars review (partly bc they asked me so), because the sales team was great and things went pretty smoothly. However, after I moved in everything became a bit of a nightmare. It always takes them so long to fix things, it even took them more than half a year to send people to fix the toilet, and it’s still not fixed and I still have to deal with stuck toilet occasionally just because it doesn’t flush. Also they have been a nightmare when I try to negotiate with the landlord, refusing my request to communicate with the landlord. The letting director has been rude after I asked a few more questions instead of just taking what they offered, can’t even write his email in a professional and polite way. Definitely won’t recommend.