Hi Sisi, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations, as we feel it may not fully reflect the situation. Regarding the viewing you mentioned, it was not confirmed due to limited communication on your end, which left us with very short notice to properly arrange and confirm it. The questions we asked are necessary to ensure we can assist you effectively in finding your new tenancy — we do not ask them to waste your time, but rather help save time in the long run. Over the past week, we’ve been in contact with both you and your partner to discuss your requirements and support you throughout the process. We’d be happy to discuss this further whenever you’re available and continue aiding you find a suitable tenancy. Please feel free to reach out to us.