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Hunters - Reading

A selection of reviews/testimonials by highest rating
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1.00 /5

scammers avoid this agency. On 10th March I had a viewing of a house on Halford Road, Reading with agent Anish. During the viewing of this house I noticed that the fence on the left side in the garden was damaged and missing 2 segments of the fence. I asked Anish if it would be repaired he told me it would be done that day. My next comment regarding the condition of this house was a comment regarding the ceiling in one of the rooms where there was a bulge. I asked Anish if it would be repaired he said yes it would be done. My next comment regarding the condition of the house was the corridor downstairs where the wallpaper was torn and painted over on one wall. I asked Anish if I was repairing that too he told me yes. When it was enough to sign the lease I asked Anish if all my comments regarding the condition of the house had been repaired. He replied no and brazenly denies that he did not say anything like that that something would be done. Common scammers. Now I have a problem with them because they do not want to give me back the holding deposit. That's why I've already reported the whole situation to Citizens Advice Reading who told me they have no right to keep my deposit.

Reply from agent

Dear Rafal, I am sorry to read your review and your feedback is important to us. The only conversation we had which I said would be repaired was the garden fence which belongs to the neighbour and not the Landlord of the property. Just before the move in date, I reached out to the Landlord and the neighbour had confirmed they had not yet done this but would do so and did not provide a timeline. The Landlord was under the impression the fence would be fixed for the move in date but this is outside of his control as the fence is not his. With regards to the bulge in the ceiling, you asked if the roof had leaked and I checked with the Landlord who confirmed it had not leaked and the room was recently painted and I confirmed if any leaks occur in the future, the Landlord would repair this but at the time of viewing and contract signing, the ceiling was newly painted and in good condition. As for the corridor downstairs, I confirmed this is as seen and will not be repaired. We then discussed over email about the works and you said you would not proceed with the property with the above in mind so we proceeded to find a new applicant and when we did so, you then confirmed you wanted to move into the property and insisted on doing and sign the contract but we had found a new tenant by this point. We have not kept your holding deposit in full and refunded you over 50% of this. If you wish to discuss anything further, please do not hesitate to contact us

Contact details
Sales Phone:

0118 966 8001

Lettings Phone:

0118 966 8001

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 13:00
Address

46 Erleigh Rd, Reading, RG1 5NA, UK, RG1

About

With over 25 years’ experience, we have unmatched knowledge of the property market here in Reading. We know that selling, renting, or buying a property can feel overwhelming, but we have all the knowledge and experience you need to make the process easy. Our team of experts support you every step of the way and make sure that everything runs as smoothly as possible. Whether you’ve got a town centre flat that you need to rent out, or you’re selling your family home, get in touch with us today. Our services Free property valuation (online or in-person) 24/7 support through your My Hunters portal A fully managed sale Expert advice from our experienced local agents Bespoke, professional marketing packages for your property Flexible lettings services, from securing tenants right through to fully managing your property

Our team

Anish Shukla

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