My rental property was managed by Westgate for a year. From the beginning it was clear that Westgate were going to provide an extremely poorly run service, as the previous tenants informed us that they had huge problems with them (unfortunately this was after we had signed our contract). Upon moving into the property, they agreed that the house needed repairs and the garden needed a professional gardener. However, much of this was never carried out. Upon exiting the property, Westgates check out inventory apportioned the blame for lack of repairs and gardening to us the tenants. Westgate also attempted to charge us for these costs. Throughout the winter, It took two weeks for someone to even inspect a very dangerous leak to our roof, and we had to endure the rain coming into our kitchen and bedrooms for a prolonged period of time. This leak was eventually 'patched up' but not repaired fully and subsequently leaked again several times. This was clearly in breach of the contract. Westgate advertise 'no administration fees' but I would advise anyone to carefully read their contract as they sneakily included a check out fee in this which was never reported verbally to us. Their management of our property caused significant and unnecessary stress and anxiety throughout the year. The tenants that now rent the property appear to be having similar problems, which means that Westgate under performs consistently. I would recommend anyone to steer clear of having your property managed by Westgate.
46 Erleigh Rd, Reading, RG1 5NA, UK, RG1
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