Thank you for taking the time to leave a review. We were genuinely surprised and upset to receive it three months after your successful property purchase. I have retrieved your file from the archive and taken the time to review it. Respectfully, I think you may have misunderstood the sales process and made incorrect assumptions. We categorically do not incentivise our staff to complete a sale within a deadline, to say this is unequivocally untrue. Naturally, we are motivated to facilitate a successful sale, and certainly, to suggest we actively set out to lose a sale so close to completion would be counterintuitive. We are not solicitors and do not have control over the conveyancing process or its associated timescales. Furthermore, we do not possess the authority to withdraw a property from sale, as we are not the property owners. Our actions are guided by the instructions of our clients, who have instructed us and are paying us to facilitate the sale of their property. In this particular case, the Vendors felt that your solicitor was wasting time by repeatedly raising enquiries so close to the end of the sales process and consequently instructed us to issue a deadline on their behalf. I hope you have settled into your new home. If we can be of any assistance in the future, please don’t hesitate to get in touch.

Thank you for taking the time to leave a review. We have carried out a thorough check of our systems and call logs and have been unable to identify any record of an enquiry under the name ‘LePenguin’. In the absence of any matching records or verifiable details, we have reason to suspect that this review may not be genuine and is misleading. For clarity, our phones are answered in person 24 hours a day, 7 days a week to ensure that no enquiries are missed. We do not arrange viewings for properties that are already let, nor would we fail to attend an appointment or notify an applicant of any change. As no property details or verifiable information have been provided, we are unable to reconcile your comments with our records. However, we take our reputation seriously and would welcome the opportunity to address your concerns. If you are a genuine applicant, please contact me directly at josh@normie.co.uk or visit our office. As a Director, I will investigate this matter personally as a priority and, in addition, assist you with your search for a rental property.