Thank you for taking the time to leave a review. We have carried out a thorough check of our systems and call logs and have been unable to identify any record of an enquiry under the name ‘LePenguin’. In the absence of any matching records or verifiable details, we have reason to suspect that this review may not be genuine and is misleading. For clarity, our phones are answered in person 24 hours a day, 7 days a week to ensure that no enquiries are missed. We do not arrange viewings for properties that are already let, nor would we fail to attend an appointment or notify an applicant of any change. As no property details or verifiable information have been provided, we are unable to reconcile your comments with our records. However, we take our reputation seriously and would welcome the opportunity to address your concerns. If you are a genuine applicant, please contact me directly at josh@normie.co.uk or visit our office. As a Director, I will investigate this matter personally as a priority and, in addition, assist you with your search for a rental property.