Gets you a sale (star for that only) but terrible with sales progression. I was told no issues to exchange by end of the week. Then it's impossible to exchange Friday will be done on Monday. Then Monday comes around oh your buyer hasn't transferred their deposit funds and her mortgage has a problem because the AML checks were not completed (basic fundamentals not checked at offer stage or asked when they reassured they saw no issues with exchange originally). I get Normie are not a solicitor.. but I'd expect basic questions to be asked. I was an excellent buyer when I worked with them previously extremely organised and Ocean were excellent solicitors (we exchanged 8 days before completion). This time false assurance and being asked to take the risk of booking a removal company with no idea if exchange really can take place Tuesday. This time around it is clear Normie are not the MVP when it comes to sales progression. It was my previous solicitor. If you know the conveyancing process and you are a buyer and you have the time to consistently chase Normie and ask you'll be great. If your mid chain and busy and dont have the time to chase the process of purchase and sale... It will be painful and emotionally distressing!! Another example they accepted the offer with a solicitors office listed that was permanently closed..where was the due diligence from the start!