Honestly had the best experience with Normie! They were my go to, throughout the buying process. They helped me wherever they could and communication was great! They explained what was going on, as my solicitor didn't and were quick to reply, calling back when you call them. They actually picked up the phone! It was a bit of a battle with my solicitor who couldn't communicate to me or the estate agent. But Nicole was absolutely excellent and consolidated me throughout the process. Hats off to her! I'm a first time buyer so didn't know anything of the process, but I couldn't have had a better person to lean on throughout. She checked in with me every few days and pushed the sellers solicitor and mine to keep things moving. I got regular updates from her and handed over my case to other team members when she was on holiday. Nigel helped push right at the end and was just as helpful as Nicole had been throughout the process. To top it off they gave me the cutest package with deals and discounts to use and a picture frame with all my key dates on when I picked up the keys. That was such a lovely surprise and I will definitely be putting it up on the walls. Thank you Nicole!