Karl Tatler Estate Agents - Prenton

Made an inquiry today and dealt with Jamie who has been very helpful, full marks.

High hopes, due to reputation of the company. Unfortunately, the interactions with the staff from the Prenton branch were not great from the beginning. From initial queries regarding the property not being answered (as soon as offer was accepted) by the Sales & letting negotiator, I then passed this feedback to the lady who did the second viewing who advised they would get the branch manager to contact me, which never happened. Due to concerns about the purchase, and following a badly written/bit insensitive email by the Sales Progressor , when a final viewing was arranged the lady who came to let us in, had no idea of the status of the property or who I was, considering I had already had my offer accepted, which I found unprofessional. To conclude, when I went to pick up my keys for my new home, I was handed them (by who I believe was the Prenton branch manager), not in that lovely Karl Tatler box that is advertised, but with the previous homeowners old club cards still attached to them...Disappointing lack of attention to detail and client care, unfortunately.

very good service very helpful and pleasing staff would use them again

I feel very upset and let down by my experience with Karl Tatler Prenton during the sale of my late mum’s home. I fully understand that, as I am not the executor, they must deal directly with the solicitor. However, that does not justify the lack of basic kindness, empathy, and respect — especially at such a difficult time and given my visual impairment. This has been an emotional process, yet I have felt ignored throughout. On one occasion, a staff member attempted to let themselves in without knocking and without any notice, despite it being obvious I was inside for a few minutes sorting through things as my trainers and white cane were outside the front door. This was entirely inappropriate and unacceptable. More recently, I was extremely distressed to learn that the buyer appears to have been given access before completion, with people already inside carrying out alterations. This is my late mum’s home, and it’s not how I wanted things to end. Overall, this has been handled with a lack of care, compassion, and professionalism. I would not recommend this office.

Have’nt got a clue, rude staff especially in there Prenton branch, STAY CLEAR cannot even get to speak to a director to put a complaint in, your emails are directed to a clueless snoby lady, who doesnt have a clue!!!!’