Dear Alexandria, Thank you for your review. I am sorry to hear that you feel that our communication did not meet your expectations. We responded to your initial enquiry for a property and as you were out of the country offered to conduct a video viewing of the property for you. We emailed a link to the video viewing and you responded advising that your computer was not working correctly and asked me to send you the video clips via WhatsApp. I sent the clips to you via WhatsApp on the 25th April. We would be happy to discuss your enquiry further and would welcome the opportunity to help you find a suitable property in Portsmouth. If you would like to email me I would be happy to help you with this personally, my email address is BenL@nicholashumphreys.com. Alternatively, if you would prefer our telephone number is 02393 552 559. Many Thanks, Ben Lacey-Birch