As a rental agent very average. Good at the basics but unable to deal with a difficult tenant or situation. Not the cheapest either

We have been renting with Belvoir for 2 and a half years now. They have sorted out maintenance issues on multiple occasions. Communication between Belvoir and previous landlord took weeks. It appears the new landlord is much more pro-active and sorts things out much quicker. I am disappointed that Portsmouth's rent market prices have increased. Shame salaries don't increase as well.

Belvoir are a property company that should be stayed away from. Though not all bad, the cons tend to heavily outweigh the pros. I imagine everyone's experience will be slightly different with respect to renting as it's largely landlord driven but as a mediator/property management company with respect to their lettings side of things...these guys are not the one. - Slow to act when its not in their interest: The property I rented from Belvoir had a slow draining toilet. It took them and their "maintenance guys" almost 3 months to get the issue fixed, resulting in my flatmate and I having to use a bucket to fill the cistern ourselves in that time for something that should be considered urgent. Another example of this would be attempting to find a replacement roommate, one of which gave up and went to find a new place as Belvoir were too slow moving and uncommunicative. - Communication: If you can get a hold of Belvoirs by phone, or if *they* want something from you, they're pretty reactive, otherwise don't expect to get that call back or email they promise you when you're trying to communicate with them. If you choose to go with them just be persistent and keep calling if you need something because nothing will get done otherwise unless it's on their terms. - Indecent practice: They take an inordinate amount of a deposit for minor things, splitting things into sub-charges for items that should be amalgamated i.e. one charge for cleaning an apartment (which was clean sans signs of being lived in), and another charge for cleaning the furniture as it was what..dusty? Come on. £220 and £100 respectively btw., or charging for removal of items that were never actually removed. This ties in well with communication as I'd asked about leaving some items days before leaving, told I would hear back asap, and was then charged for removing them as I couldn't take them with me. Had this been communicated like they said they would I'd take it to the tip myself instead of being charged a nonsensical £150 for a table that was never even actually removed. I also asked to be present for the inventory, didn't hear anything. Save your money, you're better off with private or a better company, of which there are several far better ones on Portsmouth.

We reported different issues that need to be fixed during our tenancy but the agency failed to do anything as they said that they could not do anything without confirmation from the landlord. We lived in a flat with leaky rooftop for eight months... We had a dispute at the end of tenancy. We paid for professional cleaning after moving out and the flat is definitely better than when we moved in. The flat was actually dirty with moulds, cracked tiles and broken cupboard when we moved in. When we asked for return of full deposit, the tenancy manager Emma accused us of damaging the defrosting freezer and caused leakage to the flat downstair and she just claimed that she has been advised by the owner downstair and the landlord that the leak was caused by our defrosting freezer without any solid evidence and intended to charge us for causing the water damage. Not only until we insisted to have proof, Emma got a contractor to attend for inspection and finally confirmed that the leak was due to something else. At least finally she tried to help to resolve the issue but still this incident has caused lots of emotional distress to us. We have been good tenants throughout the tenancy and we were so upset and angry to be falsely accused.... Originally I gave one star but another star may be for Emma who was trying to help to resolve....

In my original review, I left no comments. However, Belvoir's persistent attempts to contact me regarding the rating has led to me to updating my review. Belvoir took over my tenancy in 2021, during the end of my stay. In those final few months, Belvoir were incredibly poor in their service by giving little to no notice with viewings and requesting deductions on my deposit which were drastically over valued. In 2025, they have relisted the property above the flat I rented in 2021. The property has not been updated since my stay and yet Belvoir are happily asking for £400 per month due to the rental market 'moving considerably in the past 4 years'. Unfortunately, my view is to avoid Belvoir as they're more than happy to increase rent without improving it's stock.

Very disappointed in the service. We contacted the team on the phone and then in person to try to arrange a viewing. Over five days later we have still heard nothing. If a viewing couldn't be arranged that is not a problem but a message/email to say that was the case is the minimum I would expect from a professional team.

Don't expect any support for emergencies on Sundays if you are a tenant. The flat door would not open and my daughter was locked inside the building, despite phone calls, VM and texts to emergency phone number. The website chat would not help, no response to email either. Still no response over 7 hours later, trapped in the building. Appalling service, I am a landlord and would sack my agents if they did this to one of my tenants. Do not use this agency.