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Starkings & Watson - Poringland

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Starkings & Watson - Poringland

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

4.00 /5

review by bartsheba chikudo

Reply from agent

Many thanks for your review. S&W Team

3.00 /5

There was poor communication between the numerous number of team members we dealt with in seven months. Frustrating telephone system too.

review by Hilary Gauthier PR

Reply from agent

Hi Hilary - I am sorry to read your review and have already made contact to see where things went wrong. We strive to offer a 5* service and we intend to use your feedback to provide further training, and make things right. We look forward to hearing from you. Chris.

1.00 /5

Unfortunately our experiance of Starkings and Watson was overwhelmingly negative. The process started quite positvely with a rapid offer on our property but they were also dealing with the house we wished to purchase which is where their inadequacies were exposed. Extremely poor commuication from the sales progression team who never seemed to know exactly what was going on. We felt lied to and mislead thoughout and ultimatley cost us financially and mentally. Could never recommend and would certainly never use for a sale or purchase again.

review by Stephen Knight

Reply from agent

Stephen - I am sorry to read your review. I can see my team have been in touch, but the complaint centred around the condition of the property which you purchased, and items they left in the property. When a sale completes, as estate agents we have no control over the next steps, this is for the solicitors to deal with. Our local Poringland office went above and beyond, working with the old owners. I can’t see any issues with the sales progression during the process, and as always we can only rely on the information we are given. Our local branch manager will call to Follow up. Chris.

1.00 /5

review by Teresa Mills

Reply from agent

Hi Teresa - I am sorry to see you have left a low review for our Poringland Sales office. We have no record of you on file? Can you please get in touch and let us know the issue, or remove the review if it was meant for another business? Chris.

1.00 /5

False advertising all over the place. Every time i call to book a viewing its always fully booked, even tho property is just been added to zoopla and other websites. Even after emailing them they still claiming that property is fully booked but for days its still on zoopla and other websites. Really looks like dodgy letting agency.

review by Ignas Kgl

Reply from agent

I am really disappointed to read your review. We market all of our properties correctly and honestly. The letting market is extremely busy, and with our large list of tenants, we are securing a high number of viewings within a few hours of commencing marketing. It can take several days for the viewings to go ahead depending on the tenant living in the property, so you may see a few days before we market as let agreed. It would be dishonest to mark as let any earlier. Hopefully we have your details on our system and i can call you tomorrow to discuss. Chris Starkings

1.00 /5

A grandparent intended to sell with this estate agents - they are awful. I warn all family members of elderly or vulnerable people to ensure that they do not have any interaction with these agents. Terrible attitude and really taking advantage of vulnerable customers. They continue to hound my elderly relative despite them choosing not to continue with the sale. A full complaint of the agent will be submitted in due course.

review by Lucy

Reply from agent

Hi Lucy - we work tirelessly to involve families when are are dealing with elderly clients or those that need a helping hand. I am disappointed to read your review and hope you will contact me personally so I can understand the details. We of course have contracts in place but always take a view when require. Please contact me using chris@starkingsandwatson.co.uk

1.00 /5

Very poor level of communication I am afraid …..and when we mentioned that we were not entirely happy with the poor communication and bad customer service - we then encountered ‘attitude’ from the young man who was supposed to be helping us ……..there are far better estate agents around that’s for sure..

review by Alan Nichols

Reply from agent

Hi Alan - I am sorry to ready our team have fallen short of the service we strive to provide. Unfortunately I can’t find your name or details on our database to apologise personally. Please can you get in contact with me using chris@starkingsandwatson.co.uk. Many thanks.