Dear Ms Cooper, I am sorry to hear that you feel that you have not received a good service from us. I take great pride in my company and my team and we always try to provide an excellent service. I am not clear on your specific circumstances, however as professional estate agents we always act in the best interests of our clients who are landlords. We have to ensure therefore that potential tenants meet certain requirements in order to apply to let a property that we manage. I would be happy to discuss this with you further if you wish on 01752 674404. Yours sincerely, Andrew Chapman. Branch Director, Northwood Estate Agents Plymouth.