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Robsons

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Robsons

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Very disappointed with the service or rather lack of it. I have been chasing them via phone calls and emails to arrange viewings but nobody gets back to me or my line gets cut off while speaking...very unprofessionalNegativeResponsiveness, Professionalism

review by Marta Sucharska

Reply from agent

Dear Marta Sucharska, Thank you for your review. Our sales team work extremely hard to respond to enquiries as quickly as possible and we believe that this is reflected in the many 5 star reviews that we receive. We are sorry if you felt that making contact with us was difficult on this particular occasion, however we are experiencing a higher than usual volume of calls. During this time it may take a little longer to respond to your enquiry but we thank you in advance for your patience. If you still require assistance with your property search then one of our dedicated sales team would be happy to help. Kind regards, Robsons

1.00 /5

This is a terrible estate agent. They have zero regard for you as a customer. We were treated awful. They will deceive you for a few pennies more commission or whatever backhand deal they have with someone else.

review by uetd london

Reply from agent

Dear Sir/Madame We take negative reviews very seriously at Robsons and we find it odd that we have no record of your contact whatsoever. Please contact the office Partner Daniel Young directly on daniel.young@robsonsweb.com or 0208 866 8083 as we would be delighted to hear your views and discuss directly. If we do not hear back from you on the means provided or your post is not removed, we will contact our legal team to investigate further. Thank you in advance