My partner and I were very interested in a property that went up on Zoopla on Monday morning. After countless phone calls to Belvoir Perth with no answer, we decided to visit the branch in person. There was an open sign on the door, and was said to be open online. However, the door was locked and no one was in. We waited for hours, literally a whole day calling, emailing, checking the office until they closed, and got absolutely nothing. We tried again the next morning, and after finally getting through to someone on the phone by some miracle, were told that they were no longer taking viewings. I have no idea how on earth they took any viewings if they weren’t answering any phone calls, but had anyone bothered to actually answer us, we could have had a chance at applying to the property we really wanted. Shockingly bad service, do not even bother trying with the lettings team here. Disappointed at best.

The most useless team of letting agents I’ve had to deal with and that’s saying something. Absolutely no communication from them when I was a tenant, they messed up my notice period and tried to ask for more money, now I can’t get a hold of them to get my deposit back because nobody answers emails and nobody answers the phone. Avoid these people at all costs.

Really hard to get anyone on the phone. When you do get someone on the phone they are helpfull. There have been numerous emails that I have sent that haven't been responded to. The one I'm most annoyed about is one I sent enquiring when I'd find out if I'd been accepted for the cottage I was hoping to rent. I had simaler issues with the inverness office when I stayed there.