Hi Steven, Thank you for taking the time to leave us your feedback. As with many businesses in the UK we have faced issues with staffing levels since the pandemic. This has unfortunately only been compounded by the level of enquiries we are getting for our available properties. I am sorry our service level fell below your expectations, I can assure you we are taking steps to improve our customer contacts. If there is anythign further I can do to assist, please feel free to reach out to me directly. Regards Rob rob.duncan@belvoir.co.uk