Avoid. Extremely poor communication. Very slow to get work done. Our tenants have been without cooking facilities for nearly three months and Belvoir didn’t get it sorted despite me authorising a replacement. The tenants had to contact me directly to tell me how bad things were. Our safety certificates have been allowed to lapse and I’ve had to get these sorted myself. Not really sure what we’re paying for as I need to do a lot of the managing and communicating with tenants myself. In the process of changing agents so that my tenants can have a better experience and even leaving is proving difficult.

Worst letting agency we've ever used. AVOID. Extremely poor communication, very rarely answer the phone or emails. They paid a contractor for work that was never carried out and didn't notice until tenant left and we got into the flat. Still waiting for a refund even after a solicitors letter, now taking them to court. We ended up sorting out the tenant's deposit ourselves after they failed to do so. Our complaints have been ignored, their complaints procedure appears to be on their website for the sake of it so we are in the process of complaining to The Property Ombudsman. Wouldn't even give one star if it wasn't necessary.

Please avoid this company at all costs. Awful service, unprofessional, staff who do not appear experienced and exceptionally poor communication.Happy to spend landlords funds with no consent and never take responsibility for anything that goes wrong. I am very happy to have been able to end my business with this company ! Needless to say still awaiting communication from management to be able to formally complain

Absolutely terrible letting agency. Both us as the tenants, and the landlords were sick to the back teeth of them by the time we left. Even whilst we lived in the house, getting any sort of repairs/upkeep done through them (as was stated in our rent agreement) was made to be so hard, and no work ended up getting done. Incredibly unfriendly agents who threatened and intimidated us on multiple occasions, when the error was on their part due to faults in their system. The most disorganised and badly run letting agency we have ever had the misfortune of working with. Avoid at all costs.

Terrible. Discovered my rented Victorian flat had inoperable lead mains water stopcock, meaning I was unable to turn off the water in the event of a burst/leaking pipe and resulting damage to my furniture, etc.. No response despite three phone calls and twice filling in online form. Finally went to my landlord, who promptly left Belvoir for a far better agent. Not recommended.

Appalling customer service from Belvoir Perth. Spoke often with Caitlin and Aileen who promised to get things done but was left sorely disappointed. I am owed money from the company and after emails, letters and phone calls being ignored, I am out of pocket. Avoid at all costs. Would not let them look after the weeds in my garden.

AVOID! Don't let them trick you with what they tell you over the phone or emails. All nice, nice until it's time to fix something. Absolutely useless. Don't even deserve 1 star. If you want live hassle free and maintaining good living conditions then look elsewhere. They're renting run down flats and not even fixing "white goods". USELESS DOESN'T CUT IT!!!

Bad company. Been trying to contact them about money they owe me for my rent to which my tenancy ended last month. No reply, ignoring my emails and calls. Poor service.

Poor customer service

Rented a flat with them in 2021 and the flat was absolutely rotten with mold. Not only nothing was done about it after many complaints to Belvoir, but it’s manager Aimy Lewis treated me like a subhuman and pretty much told me to F off when I mentioned the health problems that caused my asthma. NEVER USE THIS COMPANY!