Hi Ryan, Thank you for taking the time to leave us your feedback. I have investigated your comments and can see you did email the branch late on Thursday afternoon, prior to the bank holiday weekend. The branch was then closed until Tuesday morning when you called and spoke with one of my colleagues before abruptly hanging up on them. I cannot uphold your complaint as I don't believe you gave us sufficient time to look in to the issue and respond adequately to your query. Your query was passed to our accounts team on Thursday afternoon, whom I believe were looking in to your query. You received a response within 48 working hours. I am sorry you are unhappy with the level of service provided and of course if I can be of any further assistance, please don't hesitate to reachout to me directly. Best regards Rob