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Chimneypots Estate Agents

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

tragedy, no help and hopeless contact with the agency. People had no idea what was going on in the apartment. Zero help, I do not recommend itNegativeQuality

1.00 /5

tragedy, no help and hopeless contact with the agency. People had no idea what was going on in the apartment. Zero help, I do not recommend it

1.00 /5

requested a viewing but never got a call back

Reply from agent

Hi Sarah, I am so sorry to hear this, can you please email me. emmam@chimneypotsestateagents.co.uk with your telephone number and I will give you a call back.

1.00 /5

I have never dealt with such an unprofessional estate agents. Called to offer above asking price for one of their properties and was patronised, misunderstood and simultaneously told-off for their misunderstanding and told repeatedly to stop talking almost from them picking up. Having asked to speak to their manager (Phil?) I finally hung-up to his hoots of laughter and sniggering from his mates listening in. Their vendor will never know they lost a cash buyer due to their unbelievable schoolboy attitude. As a buyer literally put off a purchase by having to deal with them don’t trust this place with your house sale.

Reply from agent

Dear Matt, I am sorry to hear about your experience with us today, I have spoken to both of my colleagues with whom you spoke who are also disappointed to hear this. I believe they were merely trying to explain that in order for us to portray your offer in the best light you would need to view the property first. My colleague did immediately after your call, make a call to our vendor to make them aware of the situation which had arisen. If you would like to view the property, I will be happy to organise this for you. We take all complaints very seriously and as you will no doubt be able to see rarely find anybody dissatisfied. If you would like to speak to me regarding this further, I would be happy to hear from you. Kind regards Emma

1.00 /5

I would not even give a tiny fraction of a single star. Appalling service, not reliable at all, they will take you for a ride,empty promises, not returning calls nor emails. Extremely disappointed!!! I will never contact Chimney pots in the future at all, I would rather allow genuine underprivileged / homeless people to occupy my house rather asking Chimney pot to find tenants!! Well, I had written the comments on behalf of my daughter in law, Shini Mahendran. I had given the property postcode and surely you could have worked it out. The property was marketed for letting and sale in April 2020. Please check your records accordingly.

Reply from agent

Dear Seamus, I am terribly sorry to hear this, I have done a search of our database and emails and cannot see any enquiries from you. To my knowledge we certainly have not marketed any properties for you either. Could you please give me a call on 01489 584298 to discuss or email me: emmam@chimneypotsestateagents.co.uk in order that I can sort this out for you. Kind regards Emma

1.00 /5
Reply from agent

Could I please have a note of your name and telephone number as I cannot locate your details and then deal with your complaint. We take all reviews very seriously.

1.00 /5

Still getting unwanted calls from these people despite being assured I was taken off the calling list. This time I won't remove the review.

Reply from agent

I am sorry to hear that, if you can please email me, emmam@chimneypotsestateagents.co.uk. I can ensure to update your information that our services are not required and remove you from the database. If we can be of assistance in the future do please let us know. Best wishes Emma

1.00 /5

Worst people that I've ever have to deal with, absolutely disgusting, stay away from this agency! They will rip you off, lie to you and leave you alone, when they are any issues! They tend to not answer your phone calls when they like, and you have to go to their terribly located office to get anything sorted! Getting any money back from the is a nightmare, my case almost ended up in court.

Reply from agent

Michal, my apologies that you feel like this, it was a very difficult situation which was actually between yourself and another party. As you are aware your relationship with the other party became very volatile and we assisted to resolve the issue. It was in fact a matter that we could have reserved the right not to assist with, but did and worked to ensure the matter was resolved for you.

Contact details

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Opening hours

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Address

32 Bridge Rd , Park Gate, Southampton, SO31 7GF, UK

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