Avoid for student letting. Our property manager Emma G was consistently rude and unhelpful. For one example, at the start of the tenancy our downstairs room was left flooded as there was an issue with the door’s seal and heavy rain. When initially informed the property manager’s response was that this had not happened before so the issue must lie with us. It then took them three weeks to fix the issue despite a room being flooded… At least the other staff members we dealt with were lovely and keen to help.

Avoid for student letting at all costs, absolutely awful service. Our letting manager was rude, obstructive and completely unhelpful.

Dishonesty, Lack of Professionalism & Gross Negligence – Formal Complaint with The Property Ombudsma

I purchased a flat in Oxford in Jan 2023. Martin & Co Oxford, under Conor Taylor & Emma Collis, showed gross negligence in managing my property.1. Tenant damage ignored: Repeated vandalism reported with photos & contractor reports, yet they insisted I pay for repairs without investigation.2. Illegal occupant overlooked: An unauthorised adult lived in the property; no action taken.3. Misuse of funds: They arranged a service for a 4-month-old boiler without consent & diverted money I sent for the check-out to pay for it.4. Misrepresentation at DPS: They pretended I was only seeking “contributions” to the extensive structural damage & that I accepted ridiculously low deductions.I filed a complaint with The Property Ombudsman & submitted extensive evidence.For details & photos, see my posts on Nextdoor, the Oxford Community & Landlords UK Facebook groups, and r/Oxford subreddit.Strongly advise landlords & tenants to think twice before using Martin & Co Oxford.

My partner and I had a good experience when we first rented with this agency, but ending our tenancy was an absolute NIGHTMARE!!! While the landlord was reasonable and easy to negotiate with, the letting manager made the entire process far more difficult than it needed to be. There was a clear lack of flexibility or willingness to resolve things amicably. What should have been a simple end to our rental turned into a frustrating ordeal. We would not rent through them again and would caution others to think twice.

Poor service and unprofessional conduct throughout tenancy I would strongly advise avoiding Martin & Co based on our experience as tenants. Rent Disputes & Misinformation: Currently dealing with a 2-month ongoing dispute where they're trying to overcharge rent beyond what's permitted in our contract. Initially told us rent review clauses didn't apply, then completely misinterpreted the contract terms when they realized they were wrong. Basic contract comprehension seems lacking. Property Condition: Moved into a dirty, untidy property with no proper check-in process. No one from the agency was present to document the property condition, leaving us vulnerable to deposit disputes later. Maintenance Issues: Response times for repairs are appalling - we're talking months, not days or weeks. Overall Service: Unprofessional communication, lack of basic property management knowledge, and what appears to be deliberate attempts to overcharge tenants beyond contractual agreements. Save yourself the headache and choose a different letting agent. There are plenty of professional property management companies in Oxford that actually understand tenancy law and provide decent service.

An absolutely awful real estate agency. They are incapable of reading emails longer than one sentence, my agents were absolutely useless and it came to a point that I had to explain to them that now EU citizens need visas too because of Brexit, which someone whose job it is to check Right to Rent documents should know. This did not stop them from wasting my time on many occasions further regarding why I need a visa (?). Every conversation with the agent was excruciating, as they did not seem to comprehend information. Avoid if possible. It made moving to the UK and renting my first flat an unnecessarily stressful experience. I am unable to reply to the response from the owner, but I was a tenant in 2022. I am not talking about the wrong agency, I most definitely remember this experience correctly. The main correspondence was with Abi, but there were a few other agents involved.