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Martin & Co Oxford

A selection of reviews/testimonials by highest rating
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1.00 /5

Poor service and unprofessional conduct throughout tenancy I would strongly advise avoiding Martin & Co based on our experience as tenants. Rent Disputes & Misinformation: Currently dealing with a 2-month ongoing dispute where they're trying to overcharge rent beyond what's permitted in our contract. Initially told us rent review clauses didn't apply, then completely misinterpreted the contract terms when they realized they were wrong. Basic contract comprehension seems lacking. Property Condition: Moved into a dirty, untidy property with no proper check-in process. No one from the agency was present to document the property condition, leaving us vulnerable to deposit disputes later. Maintenance Issues: Response times for repairs are appalling - we're talking months, not days or weeks. Overall Service: Unprofessional communication, lack of basic property management knowledge, and what appears to be deliberate attempts to overcharge tenants beyond contractual agreements. Save yourself the headache and choose a different letting agent. There are plenty of professional property management companies in Oxford that actually understand tenancy law and provide decent service.

Reply from agent

Dear Andrei, We deeply regret that your experience did not meet the high standards we strive for. We take your feedback seriously and would like to address your concerns directly as the statements you have claimed are not completely accurate or justified. Please contact us at your earliest convenience so we may resolve any disputes and improve our services. We are committed to ensuring our tenants receive fair, professional, and prompt service at all times. Kind regards, Martin&Co Team

Contact details
Sales Phone:

01865 812110

Sales Email:

oxford@martinco.com

Lettings Phone:

01865 812110

Lettings Email:

oxford@martinco.com

Opening hours

Unknown

Address

31 Woodins Way , Oxford, OX1 1HD, UK, OX1

We are an established estate and lettings agent based in central Oxford with a sister branch in Thame. We have been selling, letting and managing properties in and around Oxford for 15 years including in Cowley, Headington, Marston, Summertown, Botley, Central Oxford, Kidlington, Woodstock, Yarnton and Wheatley. We find tenants of all types for landlords, including professionals, academics, post & under-graduate students, and foreign nationals visiting for work and study. Our professional property managers look after landlord properties pre-occupation, during tenancies and post tenancy, ensuring that rent is collected, repairs and maintenance are completed cost-effectively and tenants and landlords are guided through the process when tenancies conclude. We have a reputation for helping homeowners and landlords buy and sell properties, and feedback demonstrates our superior sales support and communication throughout the process. David Rebe is the current Managing Director of Martin & Co in Oxford, and has over two decades of experience in the real estate industry. He acquired Martin & Co Oxford in 2024. His focus is on the continuous refinement of our service offering with a view to constantly optimising the investment returns for our valued clients.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
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