Gioia, the deposit deductions awarded to the landlord by the DPS reflected evidence provided to them from an independent check-out report detailing condition at the end o your tenancy. Deposit negotiations are between a landlord and tenant, as managing agent we are duty bound to remain impartial. The DPS arbitrated a dispute between you and your landlord a process that is entirely independent of Martin & Co. The arbitrator stated that the award of costs to the landlord was 'given the amount of cleaning required at check out and at check in, I find the claimed sum is reasonable ahd justified'. It further states ' I find the rest of the claimed sums are reasonable and justified'. In future, I would encourage you to maintain your rental property in a better state of cleanliness and avoid doing damage that may result in deposit retentions.

We have no record of Mark or Elizabeth asclients of our business. We believe this review has been left in error.

Dear Stan, Thank you for your recent review. As you outline above, the pre tenancy details were confirmed by your landlord prior to your tenancy commencing but unfortunately he did not fulfill these before you moved in. We do not have authorisation to instruct contractors to carry out these works without having confirmation from the landlord. We have asked contractors to attend and quote for the requested works but due to the nature of the external clean where you cannot get a van near to the premises with an external supply of water the job is proving quite specialist. We have also been in contact with the block management to see if there is an external tap to run a water supply from but we are yet to hear back. We do understand that it is frustrating that your problems seem unsolved but please be assured we are working on this issue to try and get it resolved ASAP. Kind regards, Martin and Co

Hello Dean, I hope you are well and thank you for your recent review. Perhaps when it is convenient you would like to contact the office to discuss these issues as I am struggling to understand why this review has been necessary? In particular I would like to know more about the 'services' you refer to in addition to your points regarding cleaners and ceilings. I put my complete trust in my staff and the advice and service they deliver and naturally I welcome any feedback where we may have fallen short of the standard I expect. I am particularly interested in your last point regarding card payment. Unless I am mistaken it is not possible for anyone to block your card other than yourself or your bank. With best regards, Martin and Co