Shocking service, enquired to view a property and potentially buy but missed the phone call. Voicemail said to call them back. I did within 30 mins, no answer numerous times. No call the next day so I called only to be told they have agreed a sale and they were trying to immediately end the phone call. Very poor customer service. Will avoid now whilst looking for my new home
Reply from Daniel James Residential: Dear Jake, My sincerest apologies for the frustration experienced. We apologise for missing your return call and the communication lapse thereafter. Providing excellent customer service is our priority, and we evidently fell short. We're addressing this internally to improve. Our Sales Manager Maria has left you a message so we can investigate further and see if we can assist you in your home search,, please contact us at your convenience. Warm regards
