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Brockenhurst - Oakley

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Andy McElligot has been great. We didn't use Brochenhurst ourselves, however, even though we were not a client of his, when dealing with Andy he has given us lots of really helpful advice and support. He has phoned us about houses he has coming on and it's clear that understands what we are after. When attending viewings that have been run by them, he and his colleagues have been extremely professional, friendly and very prepared. They also know all the answers to any questions about the houses we have viewed.

Reply from agent

Hi Leanne, Thank you for your positive review. I wish you the very best with the purchase of your current home, if I can ever be of any more help, please do not hesitate to get in touch. Andy.

5.00 /5

From the first meeting with Andy it was clear he was an agent who really followed the market in great detail; who understood how to sell his services to us, using research and substantial knowledge; and who also had an ability to adapt his selling technique to his clients (and thus our potential buyers) He immediately struck us as someone we could trust and has drive and outstanding energy. He didn’t disappoint during the marketing or selling process. Even in the complex situation which we faced he gave us his time generously, was responsive, thoughtful, considered and had great insights to share. Would not hesitate to recommend him.PositiveResponsiveness, Quality, Professionalism

Reply from agent

Hi Paul, thank you for your wonderful review. I am delighted we got there in the end. Best wishes, Andy.

5.00 /5

We dealt primarily with Conor and the service he provided was outstanding. The level of communication from initial contact, valuation rationale, viewings and the sale ensured the whole process flowed smoothly from start to the completion - down to Conor's timely, open and honest input. We were genuinely impressed, and would not hesitate to recommend Brockenhurst Oakley.

Reply from agent

Hi Steve, thank you so much for your positive review. Best of luck with your onward move and thank you again for working with us. Best, Andy, Conor and the team.

5.00 /5

Brockenhurst – Terrific! Andy McElligott - Simply the best! In your corner, as it should be! After seven years (yes, seven years!) of failed attempts to sell my home, we decided to give it one last shot. My property is a 3,000 square feet property and despite being attractive, is a difficult one to market. Because of this, I had tried ALL of the so called “big boys” (and a couple of smaller ones!) who are based in Basingstoke, with their much touted but ultimately useless “London connections”. ALL of them came up short with the London connection, so please don’t be conned! Brockenhurst found our buyer in Oakley and all offers came from people in or close to Oakley! Sure, we received offers on the property in those preceding 7 years, but none of them came close to what these same agents had valued my property at or were ultimately time wasters! Offer in hand, all too frequently the agent would appear to give me the “hard sell”. I remember one store manager “softening me up” for an hour with how tough the market was, and then theatrically throwing me an envelope across our coffee table and telling me that he’d “negotiated” a brilliant deal, the best I’d ever get! He then spent another hour trying to pressure me into taking it! I felt he was not in my corner, but merely trying to land his commission charge! This has NEVER been the case with Brockenhurst. It was therefore with some trepidation that I plunged back into the market in these troubled Covid times, and even greater trepidation that I selected the smaller “Brockenhurst” agency here in Oakley. To contrast with the above background, let me turn to the Brockenhurst difference. I need not have had ANY worries about history repeating itself, especially with Andy McElligott acting for me. After an initial valuation by Sarah and some discussions about that, Andy McElligott came to look around and we came to a different and mutually agreed value. Andy immediately set about the most professional and energetic presentation of my property I’ve ever seen, with photographs and video, and we immediately started to get viewings. From the first four viewings, we got three very acceptable offers! These eventually fell away for a variety of reasons – none of which were anything to do with Brockenhurst or Andy. Despite this, Andy and Karen in the Oakley office continued to work tirelessly to find buyers and to help us achieve our sale. I thank them for doing that via this review. Brilliant work both of you which totally paid off, selling in just 82 days. Throughout, Andy has remained professional, engaged and proactive, but for me, above all, communicative and available. Too often, the only time I heard from an agent was when they wanted to show someone around. I would hear from Andy on a regular basis each week, and when I received the offer that I eventually accepted, Andy was a great sounding board to bounce my thoughts off. He kept everyone involved and engaged. Unlike with other agents, I actually felt like he was in my corner and had MY best interests at heart at all times. There are still some legal issues with my related onward purchase, but again Andy has been a great source of knowledge and advice about how to proceed. We are still waiting on this final unexpected and slightly bizarre legal issue to resolve, but after wise discussion with Andy, we have devised a way forward to help the downward chain to cope with the issues. We now move out on or before March 24th 2022. I am sure that we would not be in this situation without Brockenhurst but especially so if we had been without Andy! Top job! Seven years – until Brockenhurst came on the scene – then just a shade over 3 months! Without the legal issue it would have been shorter! I cannot thank the Brockenhurst team enough or indeed recommend them highly enough. If you want someone in your corner with YOUR interests at heart – I’ve tried the others and know they are only after commission – use Brockenhurst. They are simply the best!

Reply from agent

Dear Geoff and Linda, Thank you for such a wonderful review. The whole of the Brockenhurst team are so thrilled to see such a positive summary to the service you have received. The drinks at the Kretzschmar's were a lovely way to celebrate exchanging contracts! I'm glad to see that a couple of bottles are left in the bar ready for the news that you have exchanged on your purchase too! I've thoroughly enjoyed representing you both. You have been such a joy to work with and, whilst I'll be very sad to see you leave Oakley, I know it's on to a wonderful new home up North which I cannot wait to take you up on your offer to come and visit you once you're settled in! In the meantime, I know we're not there yet... So I will look forward still to completion. If there is anything else my team and I can do, please do not hesitate to get in touch. Best wishes and warm regards, Andy.

5.00 /5

From the first time we met Andy we knew we were in safe hands. He and his team worked with us throughout, but Andy was the positive energy force that secured the initial deal, saw us exceed our expectations on the sale and then worked with us every step of the way through exchange and completion. Buying a house has so many twists and turns before you get into your new home, but Andy has the charm, knowledge and skills to work with everyone involved and see you get their efficiently and still smiling, . I would recommend him every day of the week and twice on Saturday and Sunday! Paul

Reply from agent

Hi Paul, It's been a pleasure to work with you and I'm delighted you are happy in your new home. Thank you for the positive review. Andy.

5.00 /5

From the very first moment we contacted Brockenhurst, we've been blown away by their professionalism, and desire to help us. We've sold our existing house, and bought the new one with them, and both Andy and Karen have gone the extra mile on several occasions to help us, and kept us informed at every step of the process. We really can't recommend Brockenhurst enough, and would definitely come back again when we move next. Thanks so much Andy and Karen!PositiveResponsiveness, Quality, Professionalism

Reply from agent

Hi Becky, thank you so much for your lovely review. Karen and I are thrilled you have secured such a wonderful family home in the village. I do hope you enjoy it as much as the current owners have done in their time. Have a wonderful Christmas and thank you again for sharing such a positive review… I can’t wait to hand over the keys in January! Best wishes, Andy.

5.00 /5

We are currently searching for a home in Oakley. Right from the beginning we have enjoyed working with Andy and Brockenhurst. We feel that Andy has a genuine interest in finding us the right home, not just selling us whatever he can. We have received guidance and advice from Andy and have always found it to hold true meaning we really trust what he has to say. He always keeps in touch and lets us know what is happening in the local market. We feel he gives us a very fair account/history of each property we are going to see. We love the very detailed report we get from Brockenhurst on each property including personal touches from the owners that allows you to immediately start thinking of it as a home rather than a building you are looking at.

Reply from agent

Hey Natasha, Thank you so much for the great review! This is all great to hear and I'm so glad you find all these tiny noticeable things we do so helpful. Ensuring my team and I are fully prepared for viewings is so important to me, so we can provide you, as a buyer, with all the relevant facts but also what makes the house such a great home from the current owner's point if view. I'm so glad to hear you feel as though I'm here for you every step of the way... It's because I am, and I am really looking forward to finding you the perfect home which ticks all the boxes. Thanks again for providing such a positive review!

5.00 /5

Andy and his team at Brockenhurst in Oakley were great throughout the whole process for both our house sale and purchase. A lovely team that were more than happy to go above and beyond to support you when making an extremely important purchase, they genuinely care about the story behind the move. Extremely responsive to any queries. Highly recommend and would use them again if making a future purchase.

Reply from agent

Hi Jacqui, Thank you so much for reviewing your experience with us. It's been a pleasure assisting you, Stuart and Sam. I can't wait to handover keys next week on to your lovely new home! If I can be of any more assistance in the meantime, please do not hesitate to give me a call. Best, Andy.

5.00 /5

We have been so impressed with the service we have received from Andy and his team at Brockenhurst in Oakley when selling my my Mother’s family home. From the initial meeting to the completion date Andy went above and beyond to ensure all went smoothly and professionally. Andy was a warm and professional person who made us all feel we were in safe hands and sensitively managed the selling of our beloved family home with a personal touch. We cannot recommend Andy and his wonderful team enough , they are all outstanding!PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you Lisa for your wonderful review. It has been a pleasure to deal with you and your family, in particular your lovely Mum! I hope you all have a fantastic Christmas. Best wishes, Andy and the team!

5.00 /5

We recently purchased our family home through Brockenhurst. What a breath of fresh air it was to deal with Andy and Karen who could not be more different to the usual estate agent stereotypes and really care about their clients. We felt that both the offering and purchasing was dealt with honestly and transparently. They were responsive to queries and ultimately helped to make the transaction very straightforward. Would not hesitate to recommend them or use them in the future.PositiveResponsiveness, Quality, Professionalism

Reply from agent

Thank you Charlotte for your lovely review... this has made our day! We wish you and your family a very happy Christmas in your beautiful new home. Take care and best wishes, Andy.

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