Disrespectful and ignorant.

Sophie is very rude and unprofessional!!!!!

Whoever Sophie is in the office is rude

AVOID AT ALL COSTS Completely unprofessional, had the phone put down when i rang up several times. I rented a property which had appealing conditions, nothing was sorted. Totally unhelpful and rude. I wouldn’t even recommend to my worst enemy.

Awful agency no respect what so ever towards tenants certain staff members very rude and unprofessional when comes to issues. Would never recommend, whenever I had issues with the property at the time it took months for them to sort any issues espically when it came to mould! also with leaving the property very disrespectful and all they cared about was money. Again would never go back. And never recommend

Incompetent (that's all)

DO NOT USE THIS ESTATE AGENT! My partner and I viewed a lovely property in Barwell on Saturday morning and pretty much fell in love with it. Clayton, the “director” was there to show us round…he pretty much sat on his phone the whole time. After having a look around, we were then told we could have a second viewing if needed and to let them know. We went home and discuss our offer and our decision, safe to say we wanted to put an offer in on the property - knowing we had plenty of wiggle room with the final offer. Monday morning comes and out mortgage advisor contacts Belvoir on our behalf. He was met with a rude encounter and ended up having the phone put down on him! What information we did get was ridiculous , the property had been sold the day before and we weren’t told! We were shocked to find out that not only had an offer been accepted SSTC but we couldn’t put an offer in ourselves. I contacted Clayton and told him we were well within our rights to place an offer on the property regardless of the previous offer. Claiming that they were ethical and treat everyone fairly and equally? Our experience with Belvoir WAS NOT ethical, fair or equal! Disgusting behaviour. Please do not use this estate agent for any selling, buying, letting or anything else they may say they can do!

I sacked Belvoir as my lettings agency around 18 months ago but, after reading about the criminal activities of one of its directors in the press in recent days, I'm adding this review to try and help others avoid the experiences I had. Whether you're a prospective tenant or landlord, I'd avoid this company like the plague. Its biggest failing is communication. Belvoir Hinckley do not communicate properly – either with each other, their tenants, their landlords or their contractors. Most of the issues I had could easily have been solved if they could learn to communicate with each other properly. Topping the charge sheet in my time using Belvoir was them letting my gas safety certificate expire, meaning the house was briefly let illegally. They also left my tenants with an oven with no door for several days, and failed to act promptly when my tenants reported water coming through the ceiling. On another occasion, I understand a Belvoir representative let themselves into the property without gaining authorisation first, which is illegal. I could easily go on. I had a very good relationship with my tenants, so I was able to find out the difference between what Belvoir were telling me was happening at the property, and what was actually happening. Whenever I challenged them, there was an unwillingness in almost every scenario to take responsibility for their own failings. The first port of call was almost always to blame someone else. When I signed a contract with Belvoir, the welcome letter claimed the company "prides itself on offering responsive, competent and excellent service." In my experience, they failed miserably on all three.NegativeResponsiveness, Professionalism

I warn against them and advise against them