From the very start they were un organised and didn’t help me when they said they would. The lettings team and people who show properties are useless, know nothing and offer no solutions to questions when asked. They have useless forms you need to fill in. Several hoops through out the application stages is just a turn off. When moving out they subcontract a company to take photos and try to nit pick everything. When I mean everything, I mean everything. Even stuff which was present on moving in they will try and claim for. It’s pathetic. The landlord was none the wiser and I hope for his sake moves away from this company, he deserves better representation.

Very poor customer service

I viewed a property , 9 Collison street, Notthingham NG7 5AS at 13.20 on 3rd February 2025. Mr Luke wilson from your Notthingham office showed me the property. The asking price was £175000, I made an offer of £175000 04/02/2025. I got email from him saying that another offer was made on that property and I could make my final offer until 4 pm next day. I called him 2 days later if property available and he said it was available and I could make an offer. I made an offer of £179000. He replied me on 7/02/2025 and told me that Unfortunately, the vendor has now accepted another offer on the property. The property is still advertised and I asked a friend of mine to call the Nottingham branch ask to arrange a viewing. He was told it was available for viewing. I called the office 5 minutes after his call and explained the situation and the property is still advertised for sale. I was told an offer was accepted for the property and property not available any more. The person on the phone was not friendly either. what an unprofessional company it is. I wanted to contact their head office but I gave up after seeing bad comments on the Trustpilot.

Be carefull, take a lot or pictures when you check-in and out. They tried to claim our full deposit. Furtunatelly, TDS agreed with us and we got the money back

You are the worst of the worst when it comes to competency of your job. You exploit people for your gain. You should look seriously into improvement inside ur house.

Unethical and unprofessional practices! Robbie Jacques got in contact when our contract was due for renewal after 1 year. We expected it to automatically go onto a 1 month rolling contract (as per the original contract we signed) but this was not the case. When we checked the information it was a 6 month contract which did not suit us as we were buying a house. We made contact to say we would prefer the rolling contract but was told very rudely that the LL is looking for a minimum of 6 months. This put us in a very difficult position, we offered to pay the LL £25 per month on top of the increased rent and offered to go onto a 2 month rolling contract. Again, told in rude term that this was not acceptable. I did some research and found that some letting agents do this to try and increase their fees. The advice I found was to ask for the LL address which they legally have to give you within 21 days. This way I could make contact with the LL and explain the situation personally. After doing this I had a quick reply confirming the 1 month rolling contract was accepted along with the original rent increase. I did not receive the LL's address which I think is actually against the law. We recently handed our notice in and I asked again (6 months after the original request) for the LL's address and still no response. We have decided not to make a formal complaint because we do not want to have to deal with this business again. However, wanted to make others aware of their unprofessional and unethical practices. Please avoid if possible!

The worst experience I have had in years. Communication was terrible, at some point they called me to ask if some contractor could enter the property while I was away for the window repair that was due for over 3 months then (spoiler alert: they left it worse than it was), to which I think I agreed over the phone, but sent a follow up email after a few minutes confirming in writing that I do not agree to anyone entering the property whilst I'm away. They entered anyway, which the agency confirmed. At the end of the tenancy they tried to take away all of my deposit for minimal damage to the property, and straight up lied in the check out inventory. They pictured a different set of keys than the one I posted them. Mine had no identifiable marks on it and one bit of plastic attached to the keys was ripped in half, the ones they pictured had a paint mark on the key and intact plastic bit. Also one foldable chair in the property was broken when I arrived, with rotten wood inside, that I replaced myself, and yet they still tried to claim 3x its price for a replacement and evidently tried to avoid including it in pictures of the property. Among the other absurd claims was around £100 for "redecoration" due to a scuff mark on the bathroom wall, as there was no doorstop. They claimed that I shouldn't have opened the door all the way knowing there was no door stopper, and TDS somehow agreed this was "beyond wear and tear" and awarded them £30. Also a cleaning charge, with the cleaning company being completely affiliated with them (same name and address), where the invoice had an incorrect number of rooms for the property. I could go on, but I'll stop here. Overall, the stay was decent with only a few hiccups, but beware that at the end you will have to fight hard for your deposit.

Worst agency I used in the UK, lived nearly 5 years on a rented property with Martin and Co, had many problems but the worse was at the end of the tenancy when they (and the landlord) tried to keep almost all my deposit using a super unfair … More

Worst agency I used in the UK, lived nearly 5 years on a rented property with Martin and Co, had many problems but the worse was at the end of the tenancy when they (and the landlord) tried to keep almost all my deposit using a super unfair claim, I recovered most of it after starting a dispute which took a lot of my time, so if you want to avoid stress and wasting your time, don’t use this agency. I moved somewhere else and still avoid Martin and Co as a result of this terrible experience. Fortunately I recently had a great experience with other agency, during all the tenancy period they were professional and great which made me have some hope that good professionals exits in this field. I felt I should leave this review to help other people as now I know good agencies do exist!