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Belvoir - Nottingham Central

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

My friend let’s a house through Belvoir and although he has agreed a sale on his house in November, the agent is refusing to carry out his instructions to evict the tenants. They should have served a section 21 notice in November but did absolutely nothing. Tenants have overstayed by 6 months and counting. Belvoir only served the notice in June and continue to frustrate the eviction process. They refuse to provide proof that they have served papers and won’t let him speak to the solicitor that he is paying for and acting on his instructions. They have failed to invoke court proceedings as requested for past 5 months. Avoid Belvoir at all costs as they only care about their monthly management fees. And all of this is because Belvoir are upset that the seller chose to sell with a more professional estate agent.

Reply from agent

Dear Mr Dhindsa, Thank you for your feedback. Whilst your review is indeed scathing, this case is quite unique and it is very clear that you are extremely short on detail and accuracy. The eviction of a tenant, even in the simplest of terms, is now quite complex. However in the case to which you refer, there are a significant number of contributing factors - of which you do not appear to be informed of or are drastically underestimating that unfortunately it is not our place to discuss particularly on this forum.

1.00 /5

I had a poor experience with them years ago but at the time didn't know any better, so never felt compelled to write a review, but their treatment of people I know recently has changed my mind. They are avoidant if it inconveniences them, both by email and even in person when I went into the branch. They were not protective of me as a tenant despite me having absolutely no infractions of my contract, and provided no support and refused me reduced rent when the boiler failed and my property flooded, rendering it unliveable, me temporarily homeless, and destroying some of my furniture. I'm sure all tenants have horror stories of letting agents and vice versa, but I cannot see a world in which I would recommend Belvoir. And to note the response below - the property was left unattended "in the depths of winter" because I could not live there while it was being re-floored and dehumidified, not due to some personal negligence. The boiler leaked because it was old (for which I am not liable), and the exact same thing happened to another apartment directly above mine months later. I fully understand it was costly for all involved, but again, they did not incur any cost for my alternate accomodation, as this did not exist. I slept on my mother's sofa for two weeks.

Reply from agent

Hi Ya Boi J - Certainly a scathing review and actually a situation we remember quite well. Like you say, this was quite a number of years ago now, but in that time you do appear to have forgotten that hotel accommodation was indeed provided for you. Unfortunately you had declined the facility of tenants contents insurance, which would have covered your own belongings in this eventuality, but we can certainly understand your perspective of loss in this regard, but you also need/needed to take in to account that as you left the property unattended in the depths of winter without taking any precaution to freezing and burst pipes - this also rendered the landlords insurance void in the process, causing them not only to incur the cost of your alternate accommodation but also the considerably greater loss of the damage caused that was significantly greater than your own. Undoubtedly a bad situation for all, particularly as it was all somewhat avoidable too. It is a shame that despite the timing and additional resources involved in us sourcing you alternative accommodation and protection from any retrospective cost for refurbishment, we thank you for your feedback and hopefully all is well. Kind regards.

1.00 /5

No interest shown. I was looking to buy but no one even said ' good morning '.

Reply from agent

Dear Kevin, Apologies for our delay in responding. Unfortunately the property you have enquired about is marked as sold, which would limit our abilities in this regard but we accept we could have responded to you earlier. Thank you for your feedback

1.00 /5
Reply from agent

Jins. We don't have you as ever being a client of ours, either as landlord, vendor or tenant. Current or historic. Please feel free to contact the office should your have a genuine complaint and we will, I'm sure, be able to resolve this in the professional manor. If you have however created this review in error please remove it. Thank you.

1.00 /5

- We only just got our deposit back - but only after providing timestamped photographic evidence to the Dispute Resolution Service (which they initially refused to use) - They tried to claim firstly that one of us had not paid our rent (which we proved with a bank statement) and then tried to claim two people (who we've never heard of) had not paid their rent 'Student Living is a Franchise owned and operated under license by Nottingham Lettings Limited trading as Belvoir Nottingham Central' - Take a look at Student Livings reviews (1.9 stars on Google at the time of writing) - We had no lock on the front door of our flat for months - Our deposit was not protected within the legally required timeframe - Unipol have recently revoked their accreditation - They were impossible to get in contact with unless you physically go to their office

1.00 /5

the ads for properties with this company put lies in there descriptions, I don't understand why because it doesn't benefit anyone

Reply from agent

Dear Nathan, further to your review; Can you please elaborate on this as I don't believe this is likely to be the case - but would be happy to try to resolve any confusion. Kind regards, Lloyd Rumbold 0115 985 92659

1.00 /5

I had a viewing at the Cigar factory at 5pm and I waited at the property from 4.40pm to 5.10pm. The agent did not appear. This is UNPROFESSIONAL and DISCOURTEOUS. Prior to being stood up I had difficulty getting through by phone. I got an “we open at 9am …” messages after 9.30pm several times and had to make multiple calls to get the viewing in the first place. This company is frankly unprofessional. I certainly will avoid further dealings with them. I then had a very nice viewing with COMFORT LETTINGS who were professional and punctual… Nor did I get an apology. These people have CONTEMPT for their customers. The message below is a LIE as the message left on my phone did not flag up the property was taken, and it was sent when I had ALREADY travelled by train to Nottingham. SHAME ON YOU for your lies.

Reply from agent

Dear Dr Hogan, Further to my email of 24 August 2017. I was surprised and disappointed to receive a second negative review relating to this matter on our ‘All Agents’ webpage yesterday evening – this especially without providing us with the opportunity to discuss this matter more confidentially. Contra to your opinion, we actually take customer service extremely seriously and as this was such a strange occurrence for us, which also appeared to circumnavigate all of our standard procedures, I felt compelled to investigate this further. Our telephone records logged a call to your telephone number as stated in my email but our system also subsequently recorded the message we left. We can confirm that it reached its intended recipient as your personal greeting can also be heard at the start of the message. During this recording we requested that you contact with us regarding your viewing later that day as we had to inform you that we had now received an application from another interested party. I kindly request that you review your voicemail's on the 18th for confirmation of our contact. Should you wish to discuss this matter in a more private manner please do give me a call on 0115 9859259 However, I hope and request that you remove both reviews that misrepresent my company and the efforts of my team. Kind regards, Lloyd & The Team

1.00 /5

My experience with the agency was HORRIBLE! Would NOT recommend AT ALL!!! After speaking with agents, and making verbal agreements assuring me that this is the only option, I bought a PLANE ticket from SPAIN to proceed with reserving a property. A pile of money was spent just on traveling expenses waiting for the day so that I finish what I actually came for. Last moment before the meeting I called to confirm my arrival and that the meeting was still on schedule, I was told that the property is no longer available and the "professionals" from BELVOIR could do absolutely nothing. The behavior from the agency was impudent, unprofessional and disastrous, causing unhappiness with their service. Simply next level of bad agency!!!

Reply from agent

Dear Mr Simeonov, We are really sorry to hear of your discontent and appreciate the difficulties in conducting an overseas property search. We acknowledge the viewing that you booked in with us on Friday 17th @ 11.30am, as well as your email received at 8pm the night prior - confirming your plans to attend. However unfortunately an application to rent this apartment was also received via email during that same evening, from a party that viewed on the Thursday 16th. We appreciate the timing involved, as well as the potential hopes that you had placed upon a tenancy at this property. We did attempt to contact you at our soonest opportunity and any perceived reluctance to offer an alternative was simply due to a lack of similar available property to offer to you at that time. Again we would really like to apologise for any inconvenience caused, however I feel your review is particularly harsh in circumstances that are beyond our control. Kind regards, Lloyd Rumbold

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23-25 Market Street, Nottingham Central, NG1 6HX, UK

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Nottingham Central Office

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