Dear Dr Hogan, Further to my email of 24 August 2017. I was surprised and disappointed to receive a second negative review relating to this matter on our ‘All Agents’ webpage yesterday evening – this especially without providing us with the opportunity to discuss this matter more confidentially. Contra to your opinion, we actually take customer service extremely seriously and as this was such a strange occurrence for us, which also appeared to circumnavigate all of our standard procedures, I felt compelled to investigate this further. Our telephone records logged a call to your telephone number as stated in my email but our system also subsequently recorded the message we left. We can confirm that it reached its intended recipient as your personal greeting can also be heard at the start of the message. During this recording we requested that you contact with us regarding your viewing later that day as we had to inform you that we had now received an application from another interested party. I kindly request that you review your voicemail's on the 18th for confirmation of our contact. Should you wish to discuss this matter in a more private manner please do give me a call on 0115 9859259 However, I hope and request that you remove both reviews that misrepresent my company and the efforts of my team. Kind regards, Lloyd & The Team